Ask the Community

Dear Miro Team,My name is Natalia, and I am an English teacher from Ukraine. I am writing to kindly inquire whether Miro is offering free access for Ukrainian users.Miro has become an essential tool in my everyday work. It allows me to create dynamic lessons and helps my students feel connected and supported.However, I am currently unable to afford a Miro subscription. I am reaching out to kindly ask for free access to Miro’s subscription plans as part of your support for Ukrainian educators.If there is a way to apply for free access to the platform, I would be deeply grateful for your consideration. Thank you very much for your time and continued support of Ukraine.

Hi, how to transpose Table widget in Miro ? I need the columns as rows.

Hello dear Miro Team,My name is Valeriya, and I am writing to ask if there are any possibilities for a free plan upgrade or a discount for users from Ukraine.I am currently based in Ukraine, and due to the ongoing difficult situation in our country, many people, including myself, face financial limitations. I truly appreciate Miro as a powerful and creative tool and would love to continue using it for personal, educational, or professional purposes.Could you please let me know if there are any special programs, discounts, or humanitarian access options available for Ukrainian users?Thank you very much in advance for your understanding and support. If you have some questions, please ask me. My email is yakovenkovaleriya0601@gmail.comBest Wishes, Valeriya

Trying to upgrade my account but Payment method fails. Changing browsers didn’t help. Also, cannot contact support ​​​​​, since support is only for Paid plans. 

Dear Miro team,A few months ago you were so considerate and kind to provide me with a support ticket for ukrainians, which I deeply appreciate and still using. :) However, I do have a question - the free plan was meant to work till the end of 2025. Could you tell me if there is a way to extend it?Thank you so much for your answer and support.SIncerely, Yelyzaveta

I am a teacher and I am trying to use my free Miro account with my students but when I share the whiteboard with them, it asks them for their email address. Is there a way to have them see and use my whiteboard without asking for their email address? 

Hello,I would like to cancel my subscription. I am not using Miro — I only created one file to test it with my team, but due to the participant limitations we couldn’t proceed, so I stopped using the tool. Unfortunately, I’m now trying to cancel after the trial period has ended, and the system won’t let me do it.I haven’t used the application at all after that initial attempt and switched back to my usual tools like Google Docs, which work fine for me. Could you please help me cancel the subscription and ensure I’m not charged further?Thank you in advance for your assistance.

Hello, I have always added templates to a board through the option on the left toolbar in the boards, however this option is not shown to me anymore for a few weeks already. I use the free license (so I join boards with a password).I could see that this option is now only available to users who have a license.I can see the templates from the dashboard, for example, but this is available for adding a template directly when creating a board. On existing boards, this option isn't there anymore.Was this feature removed from the free license users?

I am trying to solve the issue of not being able to Upgrade my account and I tried to remove people from my team, however I am not even able to do that. Clicking on Delete does nothing. Can anyone help please? 

In presentation mode, if a object is selected using Select (V) option. And then if we hover the mouse on the object there is a blue box. What is this box and how to get rid of it? It doesnt appear in edit mode. I think this is happening ever since i updated the app yesterday Dec 3 2025

Hi everyone, Is it possible for a user to be authenticated/signed-in within a Miro live embed without being signed in on miro.com itself?In other words, can the live embed handle its own authentication flow independently from the main Miro web app? 1. Im using the live-embed with a direct link from the docs example `https://miro.com/app/live-embed/${boardId}?autoplay=true` in an iframe. However if there is any other way of embedding that achieves what i want i can use that as well. Don’t care about the “how”2. I would like it so that when the frame is loaded, it is authenticated and miro account is automatically logged in. It’s for internal use case, it’s going to be one account and we have the credentials, so that’s not a problem. 3. Yes4. Both cases. There are some type of boards that can be accessed anonymously(read-only) and by authenticated member(point no: 2 above). 

Hi everyone!I’ve just started using the Mira platform. I’m an English teacher from Ukraine, and I heard that Ukrainians can get access to the premium features for free.Could you please tell me how I can apply or activate these premium features?Thank you in advance!

I am facing this issue  after updating the app yesterday Dec 3 2025.  When i try to write fast in presentation mode and try to create shapes ( like writing a number and a small circle around it)  the shapes comes out to be distorted. There seems to be some lag in pen response. Its happening both on browser and in the app.  It works fine in editing mode but presentation mode is acting wierd. Update: I deleted all the existing content in the board and now it seems fine. Will try again with a board that has some content already written. 

Bom dia. Eu perdi acesso a uma conta do Gmail, pois a mesma foi excluida. Agora não consigo mais acessar os paineis vinculados a esta conta.

I have a starter plan. Last month I was charged 12 euros (taxes included), and this month it says I will be charged 13,48 euros plus taxes. I don’t understand why. I made sure that there’s only one full member (myself), so why is the price sudddenly getting higer?

Miro is hijacking the shortcuts I typically use to toggle between tabs in my browser on Mac. For instance, if I want to check an email in tab 1, I hit command + 1 expecting to see my inbox but instead the miro board just zooms out to the stratosphere.

Hi. I’m new to Miro, but not a complete novice. Others seem to have similar problems. I’m unable to type in stickies because when I try to type into them the short cuts get activated, and then all sorts of crazy things happen (new frames are created; connection lines are created; and other features).  I’m using a Mac with Chrome, but I’ve tried this on Safari as well. Same problem.  Can anyone tell me how to disable shortcuts?  I can build no problem. But using Miro--as a participant--is impossible.  Thanks,John.

How do I disable shortcuts? I have to use my keyboard for other functions.

Currently in the History Timeline only the day and month are shown. This is very unconvenient and a problem, when you have a timeline spanning over several years. So please show the Year of the Dates in the History Timeline and Versions Timeline.

Hi everyone,I’m looking for some advice on how to best manage a workshop on Miro with about 80 participants, all working simultaneously on the same board (mainly adding and moving sticky notes).I’d like to understand: Board performance: With this many users at the same time, should we expect any lag or slowdowns? Are there best practices to avoid performance issues? Admin accounts: What type of account or license should facilitators/admins have to properly manage the board (permissions, moderation, frames, timers, etc.)? Participant access: Is it enough to invite participants as Visitors so they can write, add, and move sticky notes? Are there any limitations we should be aware of for Visitors?

Is there a way to import an entire tree of work items from DevOps into Miro? If I want to bring, for example, all the items below into Miro I have to do it individually via the search of the title. This takes forever. Is there a way to search on ID and add multiple IDs separated with commas, or something easier? It would be great if I could search on a Feature in DevOps and then move the entire tree to Miro, or allow drag and drop from DevOps to Miro.I’m hoping someone can help me...I have to search individually for each one of the work items below in order to get it into Miro. MIRO SEARCH... DevOps List I want to add to Miro..Then perform the same search on the titles

I’m experiencing some strange behavior or bug in one of my miro boards this week. Text wrap is breaking when I copy/paste from a Miro text block to any other text (in and out of Miro). So if I copy text to another text box inside of Miro, or even another application it seems to treat the copied text as a continuous string of character and I have to re-do all of the spaces between words.Any help or advice welcome!

Is there anywhere to report users who are scammers/phishers? I just received a PM: Clearly not legit.

There seems to be a phishing inbox messing going out the community. it is asking you to put you credit card details in Send private message to Miro Verification Team Miro Verification Team  1 hour ago Dear Miro User, To uphold our commitment to security and comply with the new global "Digital Identification Rules" effective December 10, 2025, Miro is enhancing its verification system for all collaborative workspaces. This is a mandatory step to

Hi,  I need this resolved ASAP,  you’re still billing me even though I’m on a free account.   Thanks,