Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,748 Topics
  • 22,752 Replies

6748 Topics

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Marek_KotrakBeginner
asked in Ask The Community

Issue with connection to Jira Server

Hi,I’m trying to follow instruction in respect to connect your Jira server with Miro, unfortunately i stuck during authorization. It ask me to use Jira cloud account which is not existing in my case (i have only local account on-premis).Any ideas? Maybe integration with Jira server is no longer supported?

4
M
11 months ago
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Chandrashekhar RamanNew Here
asked in Ask The Community

Upgrading to Miro Team with an India Credit Card

I am trying to upgrade my account to Miro teams using my Indian credit card. Seems that the RBI (banking regulator in india) regulations need the transactions to be authenticated with 2FA because of which the stripe transaction is failing. This issue seems to have been reported by a few other users recently. Much appreciate any pointers on how to proceedregardsCs

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Alyona
Mironeer
2 years ago
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Heghine LalayanBeginner
posted in Ask The Community

frames

Hi members! I am eager to learn more here but face some difficulties can you explain please:is it possible to move a frame without having to reposition everything within the screen after it's been moved? And whether there is a way to copy the screen and all the text box components as one rather than having to move it all one piece at a time?

3
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1 year ago
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Laura CharlesworthNew Here
posted in Ask The Community

Different text formatting i.e bold/italics within a single text box/shape

Hello, I want to add bold/italic formatting within a cell/text box but only on particular text. I can apply this and it looks fine but then I click out of the cell and all the formatting is lost. 

1
J
1 year ago
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Amybeth QuinnBeginner
posted in Ask The Community

Ending a voting session started by someone else

How do you end a voting session started accidentally by another user? As a board owner/co-owner, you should be able to end a voting session started inadvertently by another editor. Has anyone else experienced this and figured out how to do it?

1
Robert Johnson
1 year ago
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Andrea N RodriguezBeginner
posted in Ask The Community

Need clarity on licenses and how teams are structured

We have three departments that use Miro, thus creating 3 teams. 2 are paid and 1 is free. I made a pitch to our business to upgrade to Business. They did! (Yay!) My assumption was that those existing teams would be able to upgrade at no cost. That doesn’t seem to be the case even though I am now a licensed use and everyone on my team will be as well. However, what I’m finding is that I will need to create projects under the one Company team that is upgraded to Business. Is this correct?Furthermore, does this mean that if everyone in the company (regardless of departments) is under one Team, we can’t break those out into smaller sections or well, teams? Especially if they want to keep their work private. If the later is the case, what is the standard work on how to keep each departments’ work separate?  Thank you!

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Robert Johnson
1 year ago
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Fosca SalviBeginner
posted in Ask The Community

[RESOLVED] Miro stopped working half hour ago :-(

Is this happening to anyone else? What’s the problem and when is it going to be solved?

3
Robert Johnson
1 year ago
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Alejandro VelascoNew Here
posted in Ask The Community

Live Data from product analytic tools embedded in Miro

Hi! I would like to add live data coming from product analytics tools such as pendo to flows I have in Miro, is it possible?

2
A
1 year ago
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TomwhittyBeginner
posted in Ask The Community

Stuck in old team, cannot create my own board

I have left an old team and want to create my own board but I am stuck with this po-up and cannot even log out - all actions are blocked. Help! At the moment I have no other option than to use another software provider, as there is no way to do anything.  

1
Robert Johnson
10 months ago
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Justin MorrisBeginner
posted in Ask The Community

Issue with the 'getting started with Miro course' in Miro Academy

I am unable to enter the key word (Collaboration) on page 2 of the course. I can’t click in the text box that asks for it and therefore I can’t complete the course. Please help!

13
J
2 months ago
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fachrinflBeginner
posted in Ask The Community

I changed my email and lost ownership of the board in both emails

i try to duplicate the board still lost the ownershiop. 

4
F
1 year ago
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AUngBeginner
posted in Ask The Community

leave team

I am no more part of the Miro team space even i am the owner of the space.  I am no more on the list and when i want to connect I receive pop mess as i have no permission to view the board. Either I left by mistake (even I do not recall this) or someone kick me out( not sure is possible. But how can i get back in as I was the only admin of the space? thank you (Moderator combined the following text from another post:) I have unpleasant surprise i can no more register where on the Miro space i was the only owner. it is possible someone change it? how can i get it back ? now i can register on the space only as guest as one colleague add it me.  https://miro.com/app/board/o9J_kolQy58=/It is urgent as I should facilitate pi planning in few days. thank you in advance for support.

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A
2 years ago
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weitzelBeginner
posted in Ask The Community

bug report - share link copy-to-clipboard failure

The "copy share link" failed with a success message. This resulted in my pasting what was previously in my clipboard into the chat while running an interview. I'm using Miro in Firefox 102.10.0esr (64-bit) on Debian. It might be helpful to provide the url in a text-selectable way so platforms without copy/paste access can continue to copy a url before trying to target every platform's clipboard API. Copying the url from the url bar worked, but it was unclear if it should.  

3
W
11 months ago
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Kelly CrayBeginner
posted in Ask The Community

Is there a way to add a co-teacher as a co-owner of a board

So it seems that board co-ownership is restricted to certain plans.   Is there anyway to add a co-teachers as a co owner of certain boards under the EDU plan?  I LOVE the hide feature, but my Co-teacher also must be allowed to unhide pieces of the board!  Thanks

2
K
1 year ago
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Tony GruebnerNew Here
posted in Ask The Community

Charged for Free Account

Hi,I’m on a free Miro account and just looked at my bank statement and Miro has been charging me for every month since February this year.Sorry for posting this here as I couldn’t seem to find a way to for a free member (who is paying) to contact anyone in customer service.Is there a way I can contact customer service to find out what is going on here.Cheers 

2
A
4 days ago
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Christoph FinkelNew Here
posted in Ask The Community

Full user back to guest user

How can I change one of my team members with a full user back to a guest user?

1
Kiron Bondale
1 year ago
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Eileen CollinsBeginner
posted in Ask The Community

Auto updating jpgs

Hi everyone,I upload jpgs of our catalog designs every day for stakeholders to review.  As changes come in I make them in Sketch, export to a new jpg, and then re-upload to the same spot Miro.  Does Miro have the functionality to auto update any jpgs that are updated so that I don’t have to upload the new jpg every time there is an edit?

1
Joseph Noroña
Mironeer
1 year ago
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Arthur ChaykovskiNew Here
posted in Ask The Community

Extending Frame moving comments

Hello, Inside my Miro frame, I have comments that are related to objects inside that frame, so when extending the frame I don’t expect those comments to move, but when trying to extend the frame to fit more objects, the comments are moving and it requires me to move each comment accordingly which makes my job much harder:  Is there any way to prevent comments from moving?Thanks​​​​​​

1
Arina Groznykh
Mironeer
1 year ago
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JilanneBeginner
posted in Ask The Community

Content is duplicated even when board is locked

We’re having an issue with some of our Miro boards where we have them locked yet participants are accidentally duplicating the content anyway. We have all the content locked down but then participants are placing sticky notes etc over it - somehow the content that is locked is being duplicated. Just wondering what would be causing that and how we can fix it? 

3
J
1 year ago
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Paula Fernanda camposNew Here
posted in Ask The Community

I don't have access to my own board

Hey’ll! I lost access to my own board. When I try to view at least this content Miro displays “No access to board” and show me options to ask access to my own email. I’m not even receiving this email request on my email account.Has anyone here who could help me?

3
Robert Johnson
1 year ago
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gsaundersNew Here
posted in Ask The Community

Team vs Business (Miro Smart Diagramming)

I am comparing Team vs Business and there is Business only feature title (Miro Smart Diagramming) which states “Visualize ideas fast with tools for BPMN, ERD, cloud architecture, and more.”I am definitely going to do some BPMN related diagrams and Cloud type diagrams.  BUT not sure if this is simply stating Business and above is the only one that can DO BPMN or CLOUD type diagrams or if it is something else entirely.  When I look at Miro it has BPMN in the lower version.Could someone shine some light on what exactly does (Miro Smart Diagramming) mean?Thank you in advance!

1
Alyona
Mironeer
1 year ago
Grisel
GriselNew Here
asked in Ask The Community

How to add new full members on a yearly paid team

Hello everyone, i will appreciate your help.I currently have the annual team license, 4 people, so I have already paid for 4 sites or licenses, and the annual plan is renewed on May 5, 2022.However, now I need to add 2 people to the team, 1 for 3 months and the other for 4 months. I try to add them to the team with the license, however the billing calculation comes out for a much higher amount. For example, when trying to buy one  license ($ 8 / month), it turns out that the next billing will be for $ 81.67 on July 11, 2021?I only want to buy 2 more licenses from the team, 1 for 3 months and another for 4 months. Please how can I solve it? Thank you

2
Grisel
2 years ago
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Antoine_de_saintNew Here
posted in Ask The Community

Adding visitor name in enterprise plan

Hi Miro community,Our plan was upgraded to enterprise recently and I was wondering why visitors cannot add their name anymore. I´m also the company admin and I have not found any settings to enable this feature again. There was no problem in the past when we were using the conultant plan. Since we are using miro with clients (anyone with the link → can edit) quite often plus with large groups the visitor-name-feature was a big plus. It would not be an alternative to invite those persons as “guests” or something else.Any ideas?Thanks!

1
Robert Johnson
1 year ago
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janardhanBeginner
posted in Ask The Community

How to add new Links near Help icon (Learning center) ?

Want to add new Link with help icon near Miro Help (learning center)  icon  to raise support request for Miro users.Please help me which approach we need to follow to add this link.

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Robert Johnson
3 years ago
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Alexander SommerNew Here
posted in Ask The Community

Subsricption created failed

Dear team, I have a problem with the payment method. The system did not carry out the automatic debiting and now I get the following error message when I want to reactivate my account: subscription create failed.I urgently ask you for help.Best regardsAlex S.

2
A
2 years ago
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