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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,984 Topics
  • 30,065 Replies
8984 Topics
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Ron WilliamsNew Here
asked in Ask the Community
Lost my boards...

Not sure if anyone can direct me on this…I am experimenting with Miro to see if this is a tool that will work for our startup team…  Created a couple of boards last week… and now when I try to access one of them… am told that I need to request permission… from ME! I did request access from myself… which I was very willing to grant… and when I click in after given access… I see no sign of my work! The other bastard me, must have deleted it! Is there a trash bin somewhere, where I can retrieve the great work the other me was already up to? Thanks for sharing your insights!UPDATE: Resolved. Evil twin brought under control.

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Robert Johnson
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Amandip Kaur FloraNew Here
posted in Ask the Community
Screen Share

Hi,Is it possible to screen share other tabs/websites on Miro where the participants can still see each other via the video chat? Thanks.

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KonradMDNew Here
posted in Ask the Community
PDF export in app - nothing happens

If I start the PDF export in the Miro app (best quality) it start the export - closes the info panel - and then nothing happens. I cannot select a target directory or something else.And in my Windows Download folder is no PDF (as mentioned in the help).Where is the PDF stored?

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Navneet ThakurNew Here
posted in Ask the Community
Copy and pasting a digram only pastes text on a board

When I copy and paste a diagram it pastes only text box with names of elements but if I duplicate diagram it works fine. I am unable to even copy and paste on the same board even after clearing cache and cookies in Safari.

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Kübra UçarNew Here
posted in Ask the Community
Disappearance of Texts

The texts I used in the diagram disappear the next time I open the page. By clicking twice on the previous location of the text, the text becomes visible again.  why?

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Christian WeinertNew Here
posted in Ask the Community
Searching for text in the URL of a Link

I have Stickies on my MIRO Board and the text is linked to a JIRA Issue.I.E. “Status Update March 2024” this text has the link to https://jira.com/ID-1234If I search “All Content” and search for ID-1234I do not get any results. I was expecting to find the Sticky with the text “Status Update March 2024”

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Ruslan KoliadaNew Here
posted in Ask the Community
can't acces to my board

 

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m99coderNew Here
posted in Ask the Community
Confluence page modal doesn’t work in Miro desktop app

Dear Miro team,I’m using the Miro desktop app and there expanding the pill to view the contents of the Confluence link (page) doesn’t work. It just shows “You need to be logged in to view this page”. We are using SSO to log into Miro.Is that a bug or a missing feature? I tried the same using the Miro web app and there it works.All the best,Marco

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William O SheaNew Here
posted in Ask the Community
My work email changed, now i have lost access to my boards

My email address was change by work, as i became perm, instead of contract, but now i cannot access my boards?  How do i get them back and/or get access again? We have single-sign-on so when i try logging on with my old email, it just logs me in with my new one.any ideas please???I have lost access to my team too...

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bernhard.boehmerNew Here
posted in Ask the Community
Moving swimlanes in BPMN diagrams: inconsistent behavior

Using swimlanes in BPMN diagrams leads to a two-fold inconsistencies which I could not resolve:Some BPMN objects are connected to the swimlane some not. This means that some objects are moving with the moving swimlane some not. What’s the reason? I’m using heavily the linking feature between objects in the board. However, sometimes the little blue arrow gets very very small sometimes not. This is 1:1 related with the behavior described in 1).Any hint how to resolve these issues? Bernhard

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QEdwinNew Here
posted in Ask the Community
Bad Gateway 502

Try to load Miro, But I only get “Bad Gateway 502”I realy need to get in there to use what i made in Miro - hours of work for it not t work is quite devestating...

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Amano SatoshiNew Here
posted in Ask the Community
How to remove the floating text

I want to remove the text above. It is floating and fixed at teh screen 

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pearNew Here
posted in Ask the Community
Lines Overlapping and They Look Bad

 Hi Everyone- I created a sitemap but I’m trying to line up these connecting lines so they look seamless. Any advice? I’ve futzed with them every which way to no avail.   Thank you!!

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SaraLobkovichBeginner
posted in Ask the Community
Present only part of visible canvas screen?

I have a use case I haven’t figured out how to achieve that is another dealbreaker from replacing traditional slide decks. I need the ability to move objects from outside of the area that’s being shown to my participants onto the visible screen. Think: Presentation mode, where a frame is shared with the viewers; but the instructor can see the canvas area outside of that frame, and can move objects into and out of the visible frame when needed. Video: Presenter can move objects not visible to end user into or out of presented frameThis would let me move my “unveil boxes” off of the viewing area when unveiling content (as a substitute for object animation, which is unavailable); and, would let me move stickies I know I’ll need ON to the visible area without having to retype them. Is this possible? 

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srosenthalNew Here
posted in Ask the Community
How to change size of selected text without changing the size of all text in the box?

Within the same text box, I want to be able to change part of the text (the part below FACT) to be smaller, but when I highlight the text and change the size it decreases the size of all text in the box uniformly. Is there a way to do this similar to how you can bold selected text?  

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GTatianaBeginner
asked in Ask the Community
Color palette doesn't work

Hi! I am having an issue with a color palette: I am unable to scroll through the color palette as I do not have a scroller on my device and I am also unable to add new colors. Has anyone come across this issues? What can I do about it?

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Robert Johnson
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Amber HeckNew Here
posted in Ask the Community
Education Plan Voting and Timer Features

Hello all! I have a new education plan, and I read on the website that this plan includes the voting and timer features. However, when I try to use them it says I need to upgrade. Can anyone help me figure this out?

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Roy Vella
Roy VellaNew Here
posted in Ask the Community
No Settings...

Strangely, going here: https://miro.com/app/settings/user-profile shows nothing… not on 3 browsers or the Mac desktop app. No error, no content, nothing… thoughts? Thanks.

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Roy Vella
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Robert SkerticNew Here
posted in Ask the Community
The God's Eye View in the Lower Right hand Corner? What happened to it?

We are currently creating training in Coursera that includes old versions of Miro.We are using a video from an old version of Miro; It has a God's eye View in the bottom right--what happened to that view? Is there a replacement view in the new version? Or, is it gone for good? Thanks!

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Bruno CNew Here
posted in Ask the Community
Board transfer & external accounts

Hi all,Does board transferring to another account preserve the connections with external (invited) accounts?If I do transfer a board to my client, I don’t want all the external guest users to go through the procedure of invitation/registration with that board again...(which happened to me with another software).Thanks a lot in advance-b

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Maria CortesNew Here
posted in Ask the Community
Registration as a provider

The procurement area from my work, need some information to add Miro's as registered provider. email to contact. Phone number and EIN or ID TAX. Someone can help me? Thank you.

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Carl WolfendenNew Here
posted in Ask the Community
Cannot downgrade my subscription

I completed a free trial of the Business subscription and would now like to sign up for the Starter plan. There is no option to downgrade to a different plan however - I only have the option to reactivate the Business plan.Please advise how I can downgrade my plan to Starter without having to pay for the Business plan.And please don’t ask me to contact support@miro.com - I've contacted them four times over the past three weeks and haven’t heard a thing, not even a holding reply.I have to say, this is pretty basic stuff guys. And forcing someone to pay for a more expensive plan is bad form.

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ReinderNew Here
posted in Ask the Community
Making kanban from existing cards

Hello, We are using a planning timeline in Miro where every person is assigned several cards below a header (swimming lane) containing the name of the particular person so each person can easily keep track of the tasks (each task is a card) related to a certain topic under his/her name. For every task this person assigns a status (to do, doing, done). As a manager I would like to see the kanban of the entire team (as current status of the each card is assigned) without changing the structure my team is using. So basically they should just keep their swimming lanes with their cards and tasks, and from that information I would like to make a kanban next to it where I can quickly see the status of all the work. Is this possible to make such a set-up where each card is reflected twice, once in the 'swimming lane' of a person and once automatically in a kanban based on the status of the card. Thanks a lot!  Best regards,Reinder

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PressLinkBeginner
posted in Ask the Community
Issues with Contacting Miro Support

Hello, I have been attempting to contact Miro support for the last 2 weeks. I have submitted 2 requests that immediately say “solved” on my requests page, but they are not solved and I have not heard from anyone on the Miro team. How can I contact someone from Miro directly to get my requests solved?

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Robert Johnson
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Teoma18New Here
posted in Ask the Community
Arrows/Lines attached to frame

Hi there, I have an issue that some (not all) arrows or lines get attached to a set frame or sometimes even to the background. What shall I do to detach the arrows/lines completely from any background, frame or whatsoever?Thanks for helping me out!

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