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I tried to sign up for a starter plan by clicking on “Upgrade”, but it is in the process of being renewed and I can't sign up.

It has been refreshing for about 2 hours now.

I have logged out and restarted my computer.
The Wi-Fi environment is fine.

I'm having trouble finding the cause of the problem.
Thank you in advance for your help.

Hi ​@kenjireds08,

 

Thanks for reaching out!

 

I have your post converted into a support ticket so the Billing team can assist you with this. Please check your inbox for support’s assistance.

​@kenjireds08 - In the meantime, a few additional questions/tests:

Hi ​@kenjireds08,

 

Thanks for reaching out!

 

I have your post converted into a support ticket so the Billing team can assist you with this. Please check your inbox for support’s assistance.

@Eca Mironeer,

Thank you for your support!

I checked today, and the issue seems to be resolved—I can now enter my credit card details. I appreciate your help!

Best regards,

​@kenjireds08 - In the meantime, a few additional questions/tests:

Hi Robert,

Thank you for your suggestions!

I tried using an incognito window, disabling extensions, and using the Miro desktop app. I’m not sure what the exact cause was, but when I checked today, the issue was resolved.

I appreciate your help!

Best regards,

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