Skip to main content

Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,885 Topics
  • 26,471 Replies
7885 Topics
C
Cole McDonellNew Here
posted in Ask The Community
Work on Hidden Frames

We have boards that are client-facing so that they can see an outline of the entire project from the beginning. Then, when we reach certain milestones, we ‘fill in’ the outline with the next stage.Since they have view access to the board throughout the entire process, is there a way to keep frames hidden but still work on them? For example, the end goal would be that while we’re in our “Step 1” we would be able to work on our “Step 2” without the clients seeing the messy progress until we officially issue “Step 2”.Right now, the hidden frames feature almost accomplishes this, but we can’t work on the frame without unhiding it, at which point the client can see it. 

874
J
1 year ago
Kyle Chipman
Kyle ChipmanMiro Hero
posted in Ask The Community
[RESOLVED] For Windows Desktop App, Disable / Re-Assign Alt Revealing App Ribbon

I lean quite heavily on Alt + Click / Drag to duplicate objects. Pressing Alt in the Windows Desktop App reveals the top application ribbon (File, Edit, etc). Duplicating objects using the Alt method reveals the top application ribbon, bumping interface elements (left-hand tool tray, vertical scroll bar) down, then re-hiding and re-shifting when any subsequent action is performed. It’s not a major issue, more one of those "Serenity Now, Insanity Later” kind of things. For as much as I’ve used both the desktop app and the Alt + Click / Drag Duplication method, I can’t remember this being an issue until quite recently. Not sure if an update affected this. On the topic of Alt + Click / Drag to Duplicate in the Desktop App, I’ve also noticed a recent uptick where an object will appear duplicated but not actually duplicate (it’s non-selectable). I’ll need to close out and re-open the board for the object to not appear and the board to resume its fully synced functionality. It happens every

22720
Kyle Chipman
1 year ago
C
Callum HunterNew Here
posted in Ask The Community
Snap To Grid Not Working

Hi guys, I’m new to using Miro, the snap to grid feature doesn’t seem to be working for me…Any ideas…? Thanks!

8963
N
1 year ago
D
DimitrisNew Here
asked in Ask The Community
Upload a pdf not possible

Hello,  i cannot uplaod any pdfs in Miro (nor at Desktop, neither at Browser Version).What can i do?Here is a photo with the error message.Dimitris 

835
aman
1 year ago
S
squarer00tNew Here
posted in Ask The Community
How to change mind map's appearance?

Hi,I’m new using Miro; I thought it seemed useful to make quick mind maps and I’m using it to take notes while studying for college.I’m very confused though… I can’t seem to edit the way a single node looks - color and shape.Last night I made this map: as you can see there’s a rectangle around (almost) every node, and I didn’t even choose to do that; the rectangle’s colors are all over the place (purple, yellow, blue black, green…???) and some nodes (see: SQUAMATA) are simple text, no rectangle at all.I can’t seem to change this. As you can see in the top right, when I click on a node I only get the option to change the connecting lines’ color (currently set to purple), and nothing else.What do I do?Thank you in advance. 

6342
aman
1 year ago
B
BigkarloBeginner
asked in Ask The Community
Laser Pointer

Where is the laser pointer tool in Miro?

8602
A
1 year ago
A
Adam CarmodyNew Here
posted in Ask The Community
Miro not letting me join team

Hi All,Someone at my company has sent me a join team email and every time I click join team, it doesn’t work. It just takes me to the dashboard where it's not on my team list or settings. I have tried logging in and out, but that doesn’t work either.When I click the view team link he comes up with this error code:[error] "9e717cd0-f69f-49cc-a766-e57b58225b37"Can someone please help?Thanks,Adam

540
A
1 year ago
A
Alex.49.98New Here
posted in Ask The Community
Importing and exporting

   Miro is missing fundamental collaboration features to become useful, even though it is positioned as a collaboration tool.   Without supporting vector graphics industry standard file formats to share files across teams and organizations which don’t use Miro it is impossible to effectively collaborate. It seems to me it is done on purpose to say - start using Miro instead of exporting graphics to other tools and if I’m right that is a poor strategy. Why I think so, it is because there are quite a number of requests to support different files formants and the best answers are “use what we already supported, like PDF” and because some important formats are supported for importing but not for exporting.   Anyway, Miro needs ability to import and export such file formats as SVG, DXF, VSDX is supported for importing (thank you) but not for exporting, CDR would be nice to have. That is the very minimum and exporting should be on par with importing. 

3320
A
1 year ago
Colleen Curtis
Colleen CurtisActive Contributor
posted in Ask The Community
How do you explain Agile?

Hello lovely Lean-Agilists!  I come to you today for a bit of clarity.  If you were to explain Agile to someone who was previously unfamiliar, how do you convey what you do? As if you were explaining it to your parents/grandparents (or children)  I too run into this challenge often when explaining what Community as a profession is (especially to my parents and non-technology networks!).  Much, much appreciated for your input here.  Context: I am speaking today at this: https://quartzatworkfromanywhere.splashthat.com/ I want to make sure I explain the importance of Agile in very simple terms as the audience may not be as well-versed in the discipline. I thought who could be the better experts than right here  

44738
J
1 year ago
L
Leah Arnold-ParsonsNew Here
posted in Ask The Community
Different Types of Admin Access

The company I am at has multiple Miro teams. We would love if there was a level of admin who could move boards from one team to another, delete boards, and move boards to projects without individual board rights given. 

162
Michelle Murphy
1 year ago
S
Sasuke211New Here
posted in Ask The Community
Miro board images terms of usage

Hi… So I am planning to MiroBoards… like mindmaps etc for my masters thesis. So there is an option to download the boards as images and PDF. I wanted to know the terms of usage.. should I credit it or how do I go about this? Just ensuring the terms of usage since I need to explain this to my supervisor. Thank you

391
A
1 year ago
L
Lisa PieterseBeginner
posted in Ask The Community
Embed slides in other boards - real-time executive summary capability

As a group product manager, I need to be able to curate visual roadmap and strategy elements from each of my teams to create an executive summary for my stakeholders.This quickly gets out of date if I have to copy and paste or screenshot from their Miro boards into mine.Having this capability to display frames from other boards in another board would help with keeping a single source of truth and address the document sprawl issues that arise with a large org using Miro.It would also allow you to create a project board that curates from other boards - today I solve that by having my teams keep a shell confluence page with Jira epic links and Miro links and a light project description so we can link all the things together later in a structured way when we need to go back and remember what we did and why.

664
D
1 year ago
A
Arielle402New Here
posted in Ask The Community
Miro not working on phone

For a few days now Miro hasn’t worked properly on my phone, both app and in two different browsers. When I try to “edit” shapes the menu no longer shows up. I can not delete them. It seems to work fine with sticky notes. I have a Samsung S20 FE 

421
aman
1 year ago
B
Björn ErikssonBeginner
posted in Ask The Community
Moving a framed mindmap deletes the mindmap

The mindmapping in Miro is ok, but desktop tools are so much better :-)Anyway, after creating a mindmap, and frame it (with a frame), when I move the frame the mindmaps vanish, it is actually gone.Known bug?

211
aman
1 year ago
D
DamboxNew Here
posted in Ask The Community
Mindmap - font size out of sync

I have a simple mind map - however some of the sub items seem to have a different font size. If I change the font size on the central main topic - it increase/decreases all the fonts. I cannot find a way to just amend the sub-topic Any ideas ?

541
aman
1 year ago
R
Robert NorgrenBeginner
posted in Ask The Community
Copy paste frame places new frame on top of old frame

Hi, when I copy and paste a frame, the new frame is placed on top of the copied frame.Is there a setting so the new frame is placed next to the copied frame? 

341
aman
1 year ago
Tom Solid
Tom SolidBeginner
posted in Ask The Community
Why is the basic mind mapping tool so basic

Hi all! I really like the freedom of mind mapping in Miro. The fact that I can nearly through any file type on my board and connect everything together the way I want it is great for creative research. However, sometime I need some structured mind maps too. Hence, I use the Miro mind mapping tool.And there it is too basic. There isn’t even the option to make organigram style mind maps? What about adding icons to the subject boxes? Maybe I missed the purpose of this tool and I am open to learn more on how I could do replicate mind maps the way I would build them in XMind or MindManager. Thanks! Tom

9438
aman
1 year ago
B
Bohdan SevastianovNew Here
posted in Ask The Community
Upgrade for users from Ukraine

Hello. I hear Miro generously shows support for Ukraine and thus there has been a possibility for Ukrainian users to get their  plans upgraded for free. Is there still such a possibility? And what is needed for that?I would be grateful for your response. Thanks in advance! 

2951
M
1 year ago
L
Lauren SaggarNew Here
posted in Ask The Community
"This board is no longer shared, or has been removed" error

Hello, I am trying to recover this board: https://miro.com/app/board/o9J_lR6hXvU=/ but unfortunately it seems as if it has been removed or sharing access has been removed. I am the original owner of this board, so I am unsure how this happened. Could you please help me recover this?Thanks a lot!Lauren

804
Robert Johnson
1 year ago
R
RemoBeginner
posted in Ask The Community
What usage info is available via API?

on the enterprise plan what usage information is available via API so that i can make sure the licenses are being used effectively ?

70
R
1 year ago
S
SilverNew Here
posted in Ask The Community
Copy Style (Cmd+option+c not) working

Is it just me, or is the ‘copy style’ not working? I can perfectlyright click on an element choose copy style from the menu click on another element and paste the style with the shortcut cmd+option+vBut I can’t replace the second step by shortcut cmd+option+c. It just doesn’t copy it and pastes whatever I have on clipboard from before. Working in the Miro App on latest macOS.

13856
M
1 year ago
M
Marten SassenhagenNew Here
posted in Ask The Community
Mirror Jira Board to Miro

Is there a way to mirror an entire Jira board to Miro? I would like to work with Miro in our daylies, but I don’t want to manually create all the Jira cards for every sprint and maintain their status.

350
M
1 year ago
P
pjimenezbNew Here
asked in Ask The Community
Remove team name from boards

I’m not sure why but the name of my team is displayed on the background of every board in my account. Do you know how to remove it? Team name displayed on boards 

691
P
1 year ago
E
Eugenia Huertas CabelloNew Here
posted in Ask The Community
Embed Miro panels in other Miro

Hi,I’d like to know if we can embed other Miro panels into a more general Miro but without sending changes in real time.For example, we plan to use a primary Miro to share our company roadmaps, and each team will share roadmap updates when they are ready.In the main Miro we want all the roadmaps per team but not with realtime changes, unless a team decides its Roadmap is ready to be shared in the main one.I’m supposing that we can embed different Miros into another one. Thanks!!! 

110
E
1 year ago
A
Alex Wade-SmithNew Here
posted in Ask The Community
ERD entity connecting line not joining properly to another ERD entity.

I’m experiencing an issue where if I can drag a connecting line from one ERD entity field (row) but when I go to connect to another ERD entity field, the connecting line jumps to connect to the whole table rather than just the field. It’s as if the ‘connecting-to’ ERD entity is being treated like a standard square shape.Has anyone else experienced this and would be able to provide guidance on how to resolve?Cheers.

281
D
1 year ago
Terms & Conditions