Hi,

I’ve tried to find the answer before posting here, apologies if I somehow missed an obvious solution. (My assumption for the moment is that the error or misunderstanding is mine as a new user rather than a support issue.)

I’m a consultant who first encountered Miro while working with a client, and registered for a Miro account per the prompts that accompany guest entry. A second client also began using Miro and I’m part of some of their teams as well. So far so good!

Now though, when I try to purchase a business account for my own company’s use, the transaction fails because it appears to somehow be associated with my client instead of me. (Per discussions with my bank’s credit card fraud and security arm, who could see the transaction attempt but mismatched information.)

Is my company name and email somehow permanently associated with a guest registration instead of being a master identity below which all my Miro activity would appear on a dashboard of some sort? I want to have my own workspace and also be active on the boards of others, 

I have to believe I’m not the first person to try Miro as a guest and then want their own space to work in, and it would certainly seem in Miro’s interest to make that transition as painless as possible. 

Does my experience sound familiar to anyone, and could you kindly share what you did to get past this challenge?

Thanks, and best wishes for a wonderful new year to the community!

Randy