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I have a Miro account with the email which has “@xxxx.jp”. Then we changed the company domain to “@xxxx.co.jp”, and I tried to change the email settings from “.jp” to “.co.jp”. However, the Miro app shows the error message: "Sorry, this email is already registered. Please use a different email address.”

Additionally, when I try to log in to Miro with Microsoft SSO of “.co.jp” on Safari, I can log in, but the email value in the settings page shows “.jp”.

Do you know how I can change my email address to the new domain? We did not change the Microsoft account which set “.jp” or “.co.jp”

Hi ​@Satoshi Furuya

 

Thank you for sharing the details of your situation. Since your case involves account and login issues related to email and SSO, I’m converting your post into a support ticket so the Miro Support Team can assist you directly and securely.

 

You should receive a follow-up from them soon via email. Thank you for your patience!

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