Skip to main content
Answered

Desktop app update not succeeding (Mac)

M

I’m running the desktop app version 0.3.32 on Mojave. 

It notifies me about an update, but after relaunch some times later the notification shows up again. 

Any idea what goes wrong here?

 

Best answer by Isman Tanuri

@Marco Biedermann @Manuel Morales @Raquel de Sousa @Daniel Strangfeld I found the solution "Reset application/cached data":

 

View original
    R
    1 person likes this
    • R
      Raquel de Sousa
    Was it helpful?

    10 replies

    Kiron Bondale
    Forum|alt.badge.img+7
    • Kiron Bondale
    • Volunteer Community Moderator
    • 3040 replies
    • May 20, 2020

    Sounds like a request to Miro support is in order, @Marco Biedermann .

    Have you tried un-installing and re-installing the app?

    Kiron

    Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
    M

    I un-installed and installed the newest version, so lets what happens with the next update 

    Kiron Bondale
    1 person likes this
    • Kiron Bondale
      Kiron Bondale
    M

    I/m still having the same issue after uninstalling and reinstalling. Any ideas?

    R

    I am having the same problem. I uninstalled, reinstalled, and still getting the same update notification every time I start the desktop app. Also on a Mac.

    D

    Same problem here. Also on Mac

    Isman Tanuri
    Forum|alt.badge.img+4

    Looks like this just happened to me too! On a Mac. Anyone found a solution yet? Or heard back from Miro Support?

    Check out our official Miro Experts profile: https://miro.com/experts/elisan-partners/
    Isman Tanuri
    Forum|alt.badge.img+4
    • Isman Tanuri
    • Miro Hero
    • 250 replies
    • Answer
    • June 18, 2020

    @Marco Biedermann @Manuel Morales @Raquel de Sousa @Daniel Strangfeld I found the solution "Reset application/cached data":

     

    Check out our official Miro Experts profile: https://miro.com/experts/elisan-partners/
    D
    1 person likes this
    • D
      Daniel Strangfeld
    R

    @Isman Tanuri 

    Nope, that made no difference. Did the reset app data twice and still getting that endless update prompt. So is a colleague here.

    G
    • Godert
    • Beginner
    • 3 replies
    • July 24, 2020

    I have the same issue, and resetting does not work

    R

    Same issue. works fine on the browser. However the desktop app loads and moves to a gray window with no boards.  Is there a workaround?

    Reply


    Behind the Canvas: Powering Innovation in Miro

    Terms & Conditions