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Question

Corrupted board

  • May 4, 2026
  • 1 reply
  • 15 views

The Problem:

  • Infinite Loading: When attempting to open the board via browser, it hangs indefinitely.

  • "Something went wrong": Error message received when trying to duplicate the board via the mobile app.

  • "Connection Failed": The mobile app shows a connection error specifically for this board, despite my internet being stable.

Troubleshooting already performed:

  1. Isolation Test: I can create, edit, save, and duplicate new boards without any issues across all platforms (Desktop app, Mobile app, and Browser).

  2. Network Tests: The issue persists on 5G mobile data, different Wi-Fi networks, and even when using a VPN to change regions.

  3. Browser Cleanup: Tested in Incognito/Private mode with the same results (infinite loading).

  4. Cross-Platform: The failure occurs on both iOS/Android and Windows/Web.

Board Details:

It seems the board's state became corrupted in the database during the server outage. Is there any way to restore a previous version of this board or recover the data?

I look forward to your urgent assistance.

Best regards,

1 reply

Kenneth Ritley
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Hi ​@Maria de las Mercedes Gonzalez 

I can only confirm that it also hangs for me - plus the debugging “console” of Mac Chrome is showing many loading errors.

If you have a license that has support this would be a wonderful time to contact Miro!

https://help.miro.com/hc/en-us/articles/360020185799-How-to-Contact-Miro-Support

Good luck!

Cheers, Ken