Hi ​@Fabíola Lobato , thanks for reaching out!

It sounds like there may have been a change in your subscription or billing cycle that caused this unexpected charge. Sometimes charges reflect annual billing or multiple seats being added to the plan.

To get a clear explanation and resolve this, I’ll convert your post into a support ticket so the Billing Team can look into the details and assist you directly.

Appreciate your patience while they get back to you!