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Answered

Billing Loop: Unable to downgrade to Free plan after trial ended

  • March 2, 2026
  • 1 reply
  • 20 views
N

Hello,

My Business Plan trial has recently ended, and I am currently unable to downgrade my account back to the Free Plan.

The system has generated a pending invoice, and because the payment hasn't processed, the "Downgrade" and "Cancel" options are currently locked/greyed out. Additionally, I am having trouble accessing the standard support contact form through the dashboard.

I would like to request assistance to:

  1. Cancel the pending invoice associated with this trial conversion.

  2. Downgrade the account to the Free Plan so I can continue using the basic features.

Could a moderator please reach out or escalate this to the billing team so we can resolve this privately?

Thank you.

Best answer by Robert Johnson

​@NIPS I’ve converted your post into a support ticket — you should have received an email confirmation of the ticket’s creation.

    1 reply

    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • Answer
    • March 2, 2026

    ​@NIPS I’ve converted your post into a support ticket — you should have received an email confirmation of the ticket’s creation.

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