Being Billed for FREE Account

@WSam - To clarify, anyone who goes to Miro’s website and signs up for a free account is not asked for a credit card. If your card is being charged by “MIRO.COM” on your credit card statement, at some point someone entered your credit card information into Miro. If this was not you, then you should contact  your credit card issuer.

I have received no emails about an invoice.

Some may ask, “How can this be happening to me?!”

A few possible scenarios:

1. Someone signs up with an email address, pays for a Miro subscription, and then
   1. Another Team Admin deletes them from a team
   2. Another Team Admin changes the Billing Admin email address in the Team’s Profile settings → Billing (now someone else is getting the emails) - NOTE: This is also considered a “feature” in Miro as it allows someone to pay for a Miro team subscription without consuming a paid license.
   3. someone updates their Miro account profile to another email address and now the billing statements are going to another email address.
   4. Someone signs up for a Free Plan, upgrades, and then deletes the paid team without first cancelling the subscription. 

I will request hat a Miro support ticket be opened for you, but I will warn that if you do not even know what the email address is was used for the subscription, then Miro will likely not be able to link it to the changes being made by their credit card processing provider, Stripe.

I would suggest that you think about to a time when you (or someone you know may have) used this credit card with Miro. Then, search emails to that address for:

• Subject like “Your receipt from RealtimeBoard Inc. dba Miro” or 
• emails from: @stripe.com

@justausername - I have converted your reply into a Miro support ticket - you should receive an email notification shortly.

Hello,

I am writing to complain about an unexpected charge that just occurred on my credit card by Miro.

Late last year December, we got into the miro startup program and were given a $1,000 credit that was supposed to last for one year. but today I got a billing of $343 that was charged to my account one month after the so-called credits were given to us. my account is currently upgraded to a year plan. how come there is a charge that is now being sent to me 1 month after the program? the money is super important to us and we would appreciate it if it could be reversed. 

please look into this and get back to us please

Looking forward to hearing from you

Respectfully 

Elyan

Hi, I also got charged on my credit card by Miro, even though I am on a free account. I have a free account on my personal email address (for personal stuff) and my freelancer- work email address (associated to this miroverse account). The credit card charge has no reference number written on it, it just says €21,77 was deducted on Mon 15.01.24.

Hello,

I canceled  my free trial for a Business account on March 31st, and I just realized they charged me two weeks later 232 dollars!!! I sent them already an email  attaching screenshots and the email confirmation of the free trial suscription. Hope I receive my refund doesn’t make sense!