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Answered

After cancelling the business plan trial, I can't seem to choose the free plan?

  • October 13, 2025
  • 2 replies
  • 59 views

I was offered a free trial of the Business plan which I took. Now that it’s finished, my boards are locked as my account is paused until I choose a plan. The problem is, when I go to choose a plan, I can’t select the free one - any ideas why or what I should do?

When I open a board:

 

When I follow the link, ‘free’ isn’t there/selectable:

 

The email I received:

 

When I follow that link:

 

Best answer by Eca

Hi ​@Aknz thanks for reaching out! I have your case converted into a support ticket. You should receive a response soon!

2 replies

Eca
Mironeer
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  • Mironeer
  • Answer
  • October 13, 2025

Hi ​@Aknz thanks for reaching out! I have your case converted into a support ticket. You should receive a response soon!


Hi There! 

 

Can I get help with this as well? I have the same problem, it wont allow me to select the free program, and all of our boards are locked. We haven’t gotten our approval from head of office to upgrade until the new year but we still need access to our boards. 

 

Thank you