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Answered

After cancelling the business plan trial, I can't seem to choose the free plan?

  • October 13, 2025
  • 1 reply
  • 27 views

I was offered a free trial of the Business plan which I took. Now that it’s finished, my boards are locked as my account is paused until I choose a plan. The problem is, when I go to choose a plan, I can’t select the free one - any ideas why or what I should do?

When I open a board:

 

When I follow the link, ‘free’ isn’t there/selectable:

 

The email I received:

 

When I follow that link:

 

Best answer by Eca

Hi ​@Aknz thanks for reaching out! I have your case converted into a support ticket. You should receive a response soon!

1 reply

Eca
Mironeer
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  • Mironeer
  • Answer
  • October 13, 2025

Hi ​@Aknz thanks for reaching out! I have your case converted into a support ticket. You should receive a response soon!