Moving Frame Tool Bar

@Andrew Kirk -

How are you accessing Miro - is it via a web browser or the desktop app? If the former, try clearing your browsing history & cache, stop and restart the browser, and try again.

Kiron

thanks Kiron i tried this but it is still stuck under the Miro top banner which prevents it from being used and makes using it a lot more difficult 

@Andrew Kirk -

Can you post a screenshot of what is happening so we can better visualize the issue?

Kiron

same here. I can not use the app anymore because of this, only via online which is a hassle because that is connect to another account!

Can you check the zoom level in your browser (assuming that is how you are accessing Miro) as changing the zoom level for the web site page might cause odd UI behavior?

Kiron

@jay peters - Can you try resetting the application data​​​? The steps can be found in the Desktop App help center article:

https://help.miro.com/hc/en-us/articles/360017572854-Desktop-App#h_01EVGAY54JY5E9S7J62FRCX6D4

It’s also worth noting there was a new version release yesterday (at least for Windows 64-bit) - version 0.5.6.

@Andrew Kirk / @jay peters:

• What OS are you using?
• If the Desktop App, which version? In Windows, press the ALT key from the “Boards” tab, i.e., the dashboard - this will expose the menu bar. Here’s an example from an older version:

Have you also tried a re-install of the desktop apps?

Hi i’m just using the free browser version of MIRO.

@Andrew Kirk -

• Which browser and version? Google → How to find my browser version
• Which OS? (Windows, macOS, Linux, etc.)
• Do you have any browser extensions installed - if so
  • Which ones?
  • Have you tried signing in to Miro in a private/incognito window, which should disable your browser extensions? How to go incognito in Chrome, Edge, Firefox and Safari

The more details you can provide, the more likely the reason for this issue may be released.