Hello,
We have a colleague who has a new email address as a result of a name change. When accessing with our prior SSO System, (Okta), this was not an issue and she could access all of her boards. We’ve recently switched to another SSO provider (EntraID) and she can only access boards that were created with her new email address.
As an Admin, I can’t see where I can update her information. Looking for any guidance.
Thanks!
+2HI
Since your team recently switched from Okta to EntraID, it sounds like your colleague's account may have been treated as a new user instead of updating the existing profile. Unfortunately, admins don’t have the ability to manually merge accounts or update SSO-linked emails.
I recommend reaching out to Miro Support with the following details:
You can contact support here: Miro Support Page
Hope this helps! Let me know if you need anything else. 😊
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