Specific Miro board suddenly won't load in any platform (incognito web with no extensions in multiple browsers, iPad, mac ARM desktop)

I have an important miro board in a paid team that was working perfectly for the past few months (with the exception of a few service blips at status.miro.com). This morning, after logging in to give a presentation, it wouldn’t load for anyone, including: 

1. incognito mode in firefox, safari, and chrome
2. freshly downloaded desktop app on Mac ARM
3. iPad app  

The UI won’t even load:

I thought perhaps miro was having an incident, but the status of the site is operational - https://status.miro.com/

Here’s what I tried: 

1. duplicating the board
2. exporting the board and importing it
3. multiple browsers with incognito mode and extensions disabled
4. multiple platforms

I’ve read through the instructions to contact support, however, even though I’m on a paid team with 90+ users, I do not see the Contact Support button mentioned at https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01HAPCDRV24JZB5KMV9D731C29, nor do I know the details of our team’s contract with miro. 

So, given that this board is an important business asset - is the next step to file a bug report? https://help.miro.com/hc/en-us/articles/360017731413-How-to-troubleshoot-and-report-a-bug