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How do I log into the desktop application?


I’ve used the desktop app for a long time but just reformatted my computer.  Now, after downloading and installing the application, I do not see where you log into the app.  Below is what I see when I launch the desktop app.  Any ideas?

 

Was it helpful?

5 replies

  • New Here
  • 1 reply
  • January 9, 2024

I have the same issue, actually google brought me here.

Edit: Found it: Hitting the ALT Key brings up the menu. There’s an option to reset (Help → Reset Application Data...). After that, I saw expected the log in screen.


  • New Here
  • 1 reply
  • May 31, 2024

I found I had to uncheck “Public device” under the “alt + help menu”.


ElvaMiro
Mironeer
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  • Mironeer
  • 922 replies
  • May 31, 2024

😅 Hi @Adam May  -- glad you found the solution! Thanks for leaving a note here for whoever comes across this issue next! :]


This is s ridiculously bad experience. The fact that I had to come here to figure out how to get past that screen says something about the usability. 


Eca
Mironeer
Forum|alt.badge.img+2
  • Mironeer
  • 1752 replies
  • February 16, 2025

hI ​@Glenn Thimmes 

 

I'm sorry to hear you're experiencing this issue. Based on previous reports, this was resolved after an update last year, but if you're still facing the problem, we definitely want to look into it. Could you please share a screenshot? That way, we can investigate further and escalate it to the support team if needed. I appreciate your patience!​


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