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unable to see miro content (only appears as boxes)

A

Hi ! since yesterday i am facing issues with seeing content in Miro. it only shows for a sec when i try to zoom in and then disappears. i have logged out, restarted my computer, cleared cache, tried incognito etc. and still seeing same issues.

I am on Mac OS Big Sur

Version 11.5.2 (20G95)

 

https://myfolio.gap.com/:v:/g/personal/aksbhat_gap_com/EfDwH53wIIZOmu2-qBKs2LcB2H4mvQ_MAkweKFtPHMt47w?e=ZOaB9h

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3 replies

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • 7344 replies
  • April 4, 2023

@Akshina Bhatnagar - Have you tried another browser? The Miro desktop app? Are you able to try another device and network?

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
Robert Johnson
Forum|alt.badge.img+13
  • Robert Johnson
  • Volunteer Community Moderator
  • 7344 replies
  • April 4, 2023

@Akshina Bhatnagar - Have you contacted Miro support about this? Steps here → https://help.miro.com/hc/en-us/articles/360020185799#h_01F010RXA0E1S9C0WFQYX75R6C

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
A

hey @Robert Johnson thanks for the tip: its indeed opening in mobile device in browser and desktop app and different browser (tried safari). so i guess this issue is isolated to google chrome browser on desktop only. 

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