Enable Video Calls

Hi ​@ktodd,

Thanks for reaching out!

Could you please confirm which Miro plan you're on?

If you're on a paid plan and the option still isn’t showing, try the following steps:

1. Go to Settings (click your avatar on the dashboard or from a board).

2. Navigate to Apps and integrations > Apps.

3. Select Manage apps.

4. Locate Video Calls and check if it’s toggled to Allowed.

If you don’t see it there, could you please share a screenshot of your Settings > Apps and integrations > Apps section so we can investigate further?

Looking forward to helping you get this sorted!

Hey ​@Eca I’m on the starter plan, according to the docs the video calls option should be there. 

Available for Starter ☝️ 

​@ktodd - I believe the key point here is that the feature is still listed as being in BETA.

What I have noted over the years is that when a Miro feature is in beta, not every subscription/team will have the feature while. Miro seems to roll beta features out in phases, but may still not roll it out in beta to everyone.

IMHO, it should be a standard in each help center article that has “BETA” in the title that there is a corresponding FAQ that states not everyone will have this feature while it’s still in beta.

I came from around.co anyway I can be part of the beta, as it’s a key feature for me while evaluating the product.

Hi ​@ktodd, thanks for your interest in the beta feature! Since access to beta features can vary by account and rollout phase, I recommend reaching out directly to Miro Support to request access. Be sure to mention the specific feature you're referring to and that you're evaluating Miro after coming from around.co—they may be able to prioritize your request. 😊

Let us know if you hear back or need help in the meantime!

Thanks for the help ​@Eca and ​@Robert Johnson Josh reached out and upgrading to the “starter” plan got me access to the video calls feature.