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Hi Community, I am trying to copy a retrospective template that my team have been working on into another board, but I am unable too. I am an editor for both boards. Do you need to have a Frame around it to be able to copy correctly. I have tried a lot of different options via the Miro Board with no luck

I reviewed the Miro community and see someone opened a ticket to address a free account being billed. This has happened to me and I cannot find a solution to contact anyone, no e-mail, no online chat, nothing. I am the account owner, opened it up, upgraded the account for some time and then went back to the free version. This billing issue has continued on for 3-6 months or so now and I cannot stop the charges even though it says "free" account. I have not opened another account, deleted the user or anything. Please help

I’m creating a rectangle and text item with the API successfully and then attempting to group them together.  I receive a 201 and an id for the group.  But when I go to the UI the items are not grouped together or in any group.  I’ve checked and feel confident I’m sending the correct ids for the rectangle and text item.Here is what I send:POST https://api.miro.com/v2/boards/uXblahblahA=/groups{'data': {'items': ['3458764621210577058', '3458764621210577077']}}Here is what I receive:{'id': '3458764621210577087', 'type': 'group', 'data': {'items': [3458764621210577058, 3458764621210577077]}, 'links': {'self': 'https://api.miro.com/v2/boards/uXblahblahA%3D/groups/3458764621210577087'}}What am I missing?

I am on an Educational Plan.I have made a board (linked below) that I want to allow people to copy to their own accounts.My settings are already correct (i.e. what used to work) Anyone with the link = Viewer Who can copy board content = Anyone with access. However, the “Duplicate” button is not working, it is not greyed out, but when clicked results in a yellow pop-up message in the other user’s account that says: “You are on this board as a visitor which gives you view only access”.I have tested this myself with a free account and just get the yellow pop-up and not my own version of the board.(I have looked at the help text here https://help.miro.com/hc/en-us/articles/360018350399-How-to-allow-or-restrict-copying-and-exporting-boards-and-content and it doesn’t match the new menu, also as far as I can tell I’ve done everything right so not sure why it’s not working??)Help?Thanks in advance,  

It doesn’t seem like there is an option to copy several lines of free standing text into individual post it notes. I see that it’s possible if I do this from a table to sticky notes. However, when text isn’t already in a table, I’d like to be able to copy and then paste it into Miro and see each of the lines represented as post it notes (if I so choose). Thanks!

Dear Miro-community,I currently write my Master’s thesis and use Miro for visualisations/ mind mapping.How should I cite Miro?Also curious if other researchers are using Miro for team work and visualisations?Thanks!Adina

As I am developer miro platform,Is that request from me to upgrade my accounts?

カンバンフレームワークを使っている際、各カードを展開し概要を記載していましたが、2,3日まえからデスクトップアプリやwebでカードの展開ができなくなりました。アプリのデータ消去や、ログアウト、webのキャッシュ消去、ブラウザの変更などを行ってもできないのですが、どうすれば概要の入力ができるようになりますか？

I have our Miro as a channel in our MS Teams group. While in our Kanban board, I have visual notes on the side that all team members can edit. It has been working flawlessly for over a year. Last week, the visual notes disappeared from the MS Team version of Miro, but is still visible and editable online and on phones and tablet. The notes tool is also missing from Tools, Media, & Integrations on MS Teams, but is still available online and on phone and tablet. How do I get Visual Notes to reappear on the MS Teams version?

Dear Folks,I am a returning miro user. I used miro for my personal works mostly. I am free user. Then let me simply summarize all for you to help me…1-strted as a free user2-Joined to a project where they used a paid-team account3-They picked me as new team leader and joined their team4-It’s (project) over at the moment5-While I was in their team my all 3 boards somehow became their team boards6-I want to return to my personal state but always seen a team admin when logged in and app says my boards are in that team7- When I say leave team, app says select a new admin (does that even mean my boards are going to theirs?)8-when I try to select delete team, a warning comes up your boards are going to be deleted! and I don’t want that to happen because they are my personal things and I want to be able to work on them.9-Only option seem like creating a 1 person paid-team. Am I forced into this?Can someone please explain this process for me? Do I have to swtich to 1 member paid-team? or is th

I have discovered a spelling mistake in my miro board that runs through the entire presentation.is there a search and replace function to correct all the errors at once?

Hello. After downgrading to free plan my 2 of 3 boards have view only, I cannot edit on the boards. I would like to know why it happens. In free plan there are 3 boards available for editing. I have only 3 boards in general. 2 of them I cannot edit after downgrading. Why?Thank you for responding.  

Dear Miro Team,I hope this message finds you well.My name is Oleksandra and I am an English teacher based in Ukraine. I have  recently started using Miro to run online classes. .I have also learned from my colleagues that Miro offers free access and support for Ukrainian users. I would be incredibly grateful if you could consider upgrading my account .Thank you so much for creating such a powerful collaboration tool.Best regards,Oleksandra 

Hi,I’d like to cancel my subscription as I won’t be able to use my card—my wallet was stolen, and my card was inside. I’ve already closed my account, and my bank has informed me when I’ll be able to reopen it.I’d love to renew my subscription once I get a new card, but I’m concerned that I might still be charged in the meantime. My concern is that if i left it alone there will be Occuring charges stacking. Can anyone help me

Hi!  I can collapse branches in a mind map on one board, but the mind map on another board doesn't have this feature. Why is that?  

In mind mapping template, I created a flow and when i move one object, the other moves automatically.Cannot find a way to prevent it. 

Hi, Our company is looking at changing some of the defaults in our Miro account. I was wondering if there was a way to bulk edit the boards? Specifically change the default classification and sharing options? I see that when we change these it applies from that moment onwards, is there a way to edit all unclassified boards sharing AND classification settings? We have a few hundred unclassified and it is going be extremely tedious setting these on all of them. Additional question. I was tempted to create a different topic for this one. I believe there’s been some discussion around using classification to set certain permissions. Does anyone know if this is true and when this might be rolled out?

Hello!With my team, we are in love with Miro but how can we flip an image? such a mystery!

Does anyone know how you switch a shape from “flowchart” to one from “basic shapes”. I only seem to be able to switch shapes within the same collection. I tried searching for a shape but all it shows is a message “try searching in diagramming app”, which I then tried and this does not work either

Miro is an American platform, and I am opting out of all products and services from this country. 

 I have been using Miro tables where I need each column to represent one week; two header rows at the top of the table contain the week number and the week day.  I can create the header info the hard way by manually typing in each date in each cell of the Miro table.  Eventually, I figured out I could use excel to use simple formulas to calculate the week to week value as well as a second formula to create the week number in two rows on top of each other (see excel screen shot).  I didn’t have to manually create the rolling date field because formulas can do it across whatever range I wanted.I would then copy and paste these two rows calculated and created in excel and paste into the Miro board. As I understand it it would automatically copy the excel info as plain text.This was an important feature because then I didn’t have to manually add the week numbers and week days to the Miro board: i could do it in excel and then copy over and paste as text into the Miro board. However, Miro h

For a couple of days when editing a mind map the return key not only creates a sibling node as intended but also creates a new line which screws up the layout.Here I typed “Sibling1” Return “Sibling” Shift+Return “2” Return “Sibling3”.I use Miro on Windows 11 in Firefox.Is this a bug or am I doing anything wrong?

When I started the account my mouse scroll would zoom in and out. Then it would switch to scrolling up and down on the miro board and to zoom I have to use Ctrl+ scroll. It would then switch back to zooming with just the scroll a couple weeks later, and just this morning it switched back to Ctrl+ scroll to zoom. Does anyone know why my controls for mouse scroll wheel keep changing? Does anyone know how I can switch them back? I prefer just the scroll wheel to zoom.

HI,I’m a relative newbie to Miro, looking to drive its usage within my SME (130 people). One non-negotiable is the ability to backup/download all of our content so I can use it in the event Miro gets hacked, closes suddenly etc.I see lots of people asking this but no one seems to care. Why not? What am I missing? Thanks! 

Hi eveyrone,I hope you all are doing great. My colleague has succesfully connected Okta to our Miro environment, the problem that I find right now, is that it only creates accounts with free accounts. As you can imagine it results in double work as now you need to add the user to the group in Okta and then in Miro you need to assign the license to the user.Do you know how I can edit that configuration or if there’s other place in Miro that can assign the licenses automatically?Thank you and have a great day!