Skip to main content

I apologize for such way of telling a bug using a question topic, but I really want to fix this as fast as possible. It happened yesterday on my PC and my laptop after latest update. As default, P E V keys work as hotkeys for Pen, Eraser and Selection tool correspondingly. So I use it a lot to speed up my workflow. But now P key is not working after selecting Eraser as current instrument! So every time you need to switch from eraser to pen you need to move your cursor to select Pen instrument using a mouse, not a single P hotkey button. But it still works if Eraser is not selected, for example, I can switch between Pen and Selection tool using P and V buttons. 

I hope I made this message clean. Please fix this, I’m sure this bug is already found by other users too

​@Harry Williams  / ​@LuckOmen / ​@zaragik - I merged your replies from other posts into this one.

There is currently a known bug with the E hotkey disabling the P hotkey. I will update this post as I hear back from the support team.

The bug is different. P key opens the draw panel instead of Pen tool. Has nothing to do with E hotkey as I can see

Hi everyone,

Thank you for bringing this to our attention, and we appreciate your patience!

 

We’ve escalated this internally, and our engineers are actively investigating a fix. In the meantime, a possible workaround is to manually select the Pen tool from the toolbar after using the Eraser. We’ll share more updates here as soon as we have news.

 

If you notice any additional details about this bug, feel free to reply here. Your feedback helps us improve!

.

Hi everyone,

Thank you for bringing this to our attention, and we appreciate your patience!

 

We’ve escalated this internally, and our engineers are actively investigating a fix. In the meantime, a possible workaround is to manually select the Pen tool from the toolbar after using the Eraser. We’ll share more updates here as soon as we have news.

 

If you notice any additional details about this bug, feel free to reply here. Your feedback helps us improve!

How can it take this long to fix?

 

This must be a joke or incompetence

 

This would take an engineer worth their salt 10 mins max.

omg are you seriously unable to solve this problem for a whole week?…………...

 

ditto

I tried your application, the same thing. I tried to log in from a different IP, the same thing. I tried on a different computer; the problem remains. I tried in incognito mode; the problem remains. Changing the browser also doesn’t help.

After pressing the "e" key, the eraser tool activates, and everything erases just fine. However, when I then press the "p" key, it does not switch back to the pen tool. Additionally, when working in object selection mode, pressing the "p" key returns to the pen menu, but the eraser remains active, and I have to manually switch back to the pen tool on the left side.

​@NikitaQM - I merged your post with this existing one. This is a known bug that the engineers are working on.

​@NikitaQM - I merged your post with this existing one. This is a known bug that the engineers are working on.

How can a small bug take over a week to fix

 

What are these engineers doing :S

yay its working!! P works after E now

Thanks for the updated, ​@eklerka!

I have tested on my end and the issue does appear to be resolved now.

 

Thanks Eca and Robert :)

Fixed on my end too.

Fixed!!! Thank you so much 💛

Reply


🚨 Last chance for early-bird tickets to Canvas 25! 🚨

Terms & Conditions