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Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

8289 Topics
F
FredNew Here
asked in Ask The Community
File download from Miro Board does not work.

I create a board and upload serveral files as service for external guests. I get the echo from my guests that downloading does not work. Is that a (new) feature or a bug?In the past I used this way many times successfully, but since a couple days this does not work anymore.

1
Robert Johnson
3 years ago
Sami Ljimari
Sami LjimariActive Contributor
asked in Developer platform and APIs
AreYouAlive app timeout error

Hi, after about 20-30 seconds of inactivity I get this error: Response by token not found .areYouAlive-pzexwRYT0y6q6vo4JdA5 from my app. I understand that this is triggered automatically but don’t understand how or why (since this doesn’t happen in any other ones I made) I don’t get why the token expires. Once this error gets triggered my app will not accept input, sometimes if I try to input something twice it works on the second try and sometimes the app needs a re-launch. Is there something I’m doing wrong, or some way to prevent this from happening?

4
Sami Ljimari
3 years ago
V
Vova ZakharovNew Here
asked in Ask The Community
Are private boards fully private?

I want to create a mind map to track some of my non-work-related tasks on our paid Miro account, but I don’t want anyone, anyone at all, to be able to access it. I know that e.g. Slack makes direct messages available to account admins, and I’m worried if it’s similar for Miro? Can the account owner, under any circumstances, access a No-Access board of mine?

1
Robert Johnson
3 years ago
R
Rose O'BrienBeginner
asked in Ask The Community
Help! Text boxes forced to one part of the board when I move them

When I make a new element (text box, sticky, shape, etc.) and then try to manually move that element within the frame, a blue outline appears in the top left corner of my frame and my element is “forced” to move there. I can’t place the element anywhere else on the frame unless I CTRL+C, CTRL+V with my mouse hovering over the approximate area I want the element to paste. This is extremely frustrating, as the same thing happens with dot voting or a group of elements - all the dots are “forced” into a long row at the top of the frame if I try to move the group as a whole!Thank you Miro Community for any insight/help you can provide!

4
R
3 years ago
K
KummerNew Here
asked in Ask The Community
Jira Cards Installation issue

Hello.When following the documentation at:https://help.miro.com/hc/en-us/articles/360019501754We did all the steps few times and still could not connect jira!So, the problem is at step 2 "webhook". When we check "Create a webhook automatically (JIRA administrator permission is required)" and click connect:We receive an error "insufficient permission" and in console there is an error of 403(our jira is publicly accessible so there can not be firewall problems or ...).When we try to do it manually: there is NO WEBHOOK URL to copy (please see attached screenshot).Does anyone knows how to fix this since we need to start a project TODAY!Thank you in advanceCheers

3
Marina
Mironeer
3 years ago
M
Matthijs van MulligenBeginner
asked in Ask The Community
template update when edited

2_And when I edit the template myself, the thumbnail of the template and the template on my board do not get updated. I need to ‘paste’ or ‘add’ the template again to the board in order to see the adjusted/new template, how come? Is this meant to be the feature? 

2
M
3 years ago
M
Matthijs van MulligenBeginner
asked in Ask The Community
Template editing

1_When I create a template and save it in ‘shared custom templates’ still it does not allow my fellow editors to edit the template I created. How come? 

2
M
3 years ago
R
ricardo fariaNew Here
posted in Ask The Community
I can't receive an answer from Miro

I’m a Miro customer and last friday, by mistake, I’ve tried to share a whiteboard in Miro and I’ve added a team member.Now I’m trying since Friday, to cancel this since, I’ve paid for the Consultant plan and because of this Miro change my account to team and will bill me in extra 146 dollars.Is possible to have an answer and help on this?My Ticket ID is #242326 and I just want not be charged and have my Consultant Plan again.Is taking a lot to have even an answer from Miro.Ricardo

2
R
3 years ago
H
hedennnisNew Here
asked in Ask The Community
The board was deleted by mistake . I couldn't find my board【v1.0】

Hello, I am a user from China, My name is He. My many friends all like to use miro.My English is not very good, I try to describe my question clearly. When I used miro today, The board was deleted by mistake . I couldn't find my board【v1.0】. # Describe the process1.I registered miro account with my xigua email(heyifu@xigua.city)A new board is created 【v1.0】,url1 : https://miro.com/app/board/o9J_kzMYnds=/url2 :https://miro.com/welcomeonboard/XfSct2Kl1CQoYmYQkv6Rdy8MvbjugfO0YteVWMcLeJzAZRGAT5XS6vp3DVPHixxc 2.The xigua email service is down. I can't use my xigua email (heyifu@xigua.city)I registered a new foxmail email(lifeisanadventure@foxmail.com) and invited myself into team.I deleted xigua emails(heyifu@xigua.city) from the team. 3.Today, I logged in via foxmail email and couldn't see board【v1.0】I read the help file,<How to Restore a Deleted Board>.url: https://help.miro.com/hc/en-us/articles/360017572614-How-to-Restore-a-Deleted-Board but, I can't see the trash icon on my scree

2
H
3 years ago
Y
Yael KerenNew Here
asked in Ask The Community
Zoom in/out with Wacom Intuos Pro

Hi!Is it possible to zoom in/out in Miro with the Wacom Intuos Pro tablet (which allows multi touch).Thanks!Yael

3
Steve Morris
3 years ago
Clyde D'Souza
Clyde D'SouzaGroup Leader
asked in Developer platform and APIs
Elevator music app for all users - Dev help required

Hi!It’s my first time trying to make a Miro app and was thinking of making an elevator music app. I’m thinking - a user can click the “play audio” button and this music plays for everyone who is active on the board. The use case is - during collaboration meetings, there are many occasions when individuals have to work independently for a few minutes before regrouping. During this silent time, it would be nice to have some sort of music played for everyone in the room. I got to the point where I can get the user to play a music, but unfortunately, it only plays for that user and not other users. Does anyone know how to make this a reality?Thanks!

4
Clyde D'Souza
3 years ago
M
mxvrhubNew Here
posted in Developer platform and APIs
SOS! I lost access to the board I was developing. Free trial.

I would like to report a problem with access to the board I was using/developing.Somehow, the owner of the board is someone I don’t know. I don’t know that person and I don’t understand how it’s possible, that my content is not under my name. It’s a mess.Probably, this person had an empty board and I started creating my mind map there… I did not realize that was not the way to do it. I still don’t understand what just happened. I NEVER chose or agreed to follow the other boards either. I have no idea how and why they appeared on my list/dashboard. I have been trying to leave them, but there’s no such option. I want to leave all the boards except for one — that I have been working on for months. I currently technically cannot execute an upgrade for my account and I depend on the information that I have on my board. PLEASE, HELP! ASAP  Thank you!

3
mlanders
3 years ago
J
Jasmit RangrBeginner
posted in Ask The Community
Skip "see the board" page in embedded miro board

Is it possible to embed a Miro board into a website such that the board loads without having to click the “See the board” button? 

10
S
2 years ago
A
AzmoBeginner
asked in Ask The Community
Difficulties in moving grouped objects inside a frame

Hi all,I grouped two objects together. When it is out side a frame it is in a correct order (purpal on top of the white)But! When it goes to a frame it become upside down automatically!Please help me to solve this problem. How I can prevent it from getting upside down?Thanks,

4
A
3 years ago
S
SealvieNew Here
asked in Ask The Community
Board Visibility

All:Suddenly, the visibility of my Miro boards has shrunk and I’m unable to read the text on my canvas. As a result, I’m unable to troubleshoot the problem because the text and images are sooo very small (like reduced to approx. 5%). Additionally, the touchscreen feature isn’t allowing me to simply expand  the canvas as usual to make the tools and screen visible. HOWEVER, if I can see the full screen/expand screen icon in the bottom right-hand corner, I can get a 100% screen size but all the tool icons remain very tiny in size.I’m not sure if my invitees or team member inadvertently changed the default on a feature, which now needs resetting. But I can’t see my account settings to return to the usual 100% onscreen visibility.Is there some feature that needs resetting in order for me to resume seeing the boards and account features at 100% visibility? Please help if you can. Thanks for sharing your ideas!

3
Robert Johnson
3 years ago
T
Team BloomNew Here
asked in Ask The Community
Miro Template "Platform Innovation Kit" - Where to find?

Hi everyone! I am new to Miro and I’d wish to find a template called Discovery Process. It’s owned and published by PIK (Platform Innovation Kit) . I just got and email that says it would be accessible via Miro, but currently I have trouble finding it. Thank you for helping out. Best,Anu

2
T
3 years ago
Cynthia Burgess
Cynthia BurgessBeginner
asked in Ask The Community
Importing google photos

I just want to know if there is a way to import google photos in a way that you can FIND them on the board? is there something I am doing wrong? Am I too zoomed out. I need to teach others how to do it and its hard to find it when it uploads.. Its so tiny! Is there a way to find it easily on the board? 

2
Cynthia Burgess
3 years ago
F
FndfpNew Here
posted in Ask The Community
Apple and saving as an image

The option to save as an image is always greyed out. I have downloaded the app (in which most options are greyed out) and I have also tried to open and save as image through the google chrome  (although most options are not greyed out “save as an image” and “export image” are). Neither options allow me to save as an image on my IPAD pro.  

3
Anna Campbell
3 years ago
D
Drue McLeodBeginner
asked in Ask The Community
Where did the free Day Passes go???

Another team member and I noticed that the 15 free day passes per cycle option has disappeared from our Billing page in Miro. Has anyone else’s day pass count disappeared?? We’ve never used a Day Pass and yet they are all gone. Is this a change Miro made where they no longer offer free day passes for Consulting plans? Please advise! Thank you

6
A
3 years ago
Y
yt2497New Here
posted in Ask The Community
Which upgrade to choose

Hi Miro Community, We have a corporate free version account, seems like everyone who logged into the account has been added as a user. We are now preparing for a workshop that involved 20 external participants next Monday. The features we are looking for are below:All external users can edit the board all external users can vote on the content, have sticky notes, make comments, enter chat, user timer (i have a 14 day free trial so all of these are achievable right now) all external users would show up on the board with their name initials Question:Can I keep using the free version to achieve this? I understand there’s a board limits of 3, would it be possible if no other employee at the company create additional board to make ours read-only? If I need to upgrade to an appropriate plan, what would that be? Even though we have ‘30’ active user in the account now, most account user might just signed up and not really active users.  Seems like all the external email links I shared with (eg

1
Robert Johnson
3 years ago
N
niklaslavrellBeginner
asked in Developer platform and APIs
Play embed widget with the SDK?

Hi Miro,It is possible to play (i.e. click the play icon) the embed widget pragmatically with the web-plugin JS SDK? If no, it would be a wish list feature for me 😊Cheers,Niklas

1
farbodsaraf
Mironeer
3 years ago
C
CHRISTINA KAMANBeginner
asked in Ask The Community
Miro Board has dissappeared.

Two boards in my miro account have disappeared suddenly. All work for my current project is there. It is very important and urgent. Without it I won’t be able to work further. Please help!

7
C
3 years ago
L
Lion Van KoppenhagenNew Here
posted in Ask The Community
Galaxy Z Fold 2 stuck in the Stickies Capture animation

Hi,On my Galaxy Z Fold 2 i can't get out of the startup stickies capture animation. It all works fine in the browser but the app stays stuck, also reinstalled it but still it will stay stuck.

1
Marina
Mironeer
3 years ago
P
Philippe BailleurNew Here
posted in Ask The Community
Value Stream Mapping via ZOOM & MIRO

Hello, What kind of setup would you suggest to combine working in ZOOM & MIRO?I’m a MIRO user. The people I invite aren’t. What kind of settings do I have to prepare to make sure everybody can participate?I will make a basis with swimlanes and consider making a template for eacht element on the VSM. If you have experience in doing VSM online, feel free to share your best practices. Looking forward, Philippe

5
Turner Pijpers
Mironeer
1 year ago
V
virginia hamiltonBeginner
asked in Ask The Community
downloading docs, pdfs etc.

I own a board and am teaching. up until just now, I can post or upload a document, slides, etc. and people can download. Now...I still see the download icon but my participants can not, so they can’t download anything. HELP!!!!!!

8
Robert Johnson
3 years ago
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