Questions & Ideas

Hello Miro Community Team,I am an independent tutor living and working in Ukraine. I use Miro extensively to teach my students, but because I am an individual educator, I use a personal email address for my account.Due to this, I cannot use the standard automated Education Plan application form. I am writing to ask if a moderator could kindly convert this forum post into a direct support ticket. Once a private ticket is opened, I will gladly reply with documentation proving my status as an educator.Thank you very much for your time and assistance.

In a single controlled attempt with reported Web SDK version 1.104731.0, getById returned the expected Image item (type image). Board getInfo succeeded before and after the file call and matched the expected board. Image.getFile('preview') was invoked once and rejected after 3345 ms; no File was returned. Our privacy-preserving recorder retained only Error.name=Error and local classifier labels OTHER_TEXT/UNCLASSIFIED. Those labels are our own, not Miro error codes. The raw error message was not retained. The inspected public SDK source sends IMAGE_GET_BLOB for getFile and implements getDataUrl through getFile; this source inspection is not an independent attestation of the bytes executed in that attempt. We have not established the cause or verified effective scopes. Is there a supported Web SDK way to obtain a non-sensitive rejection code/category that distinguishes file permission, image conversion/delivery and lifecycle failures? Which documented file-specific preconditions should

My org would like to have Miro AI turned OFF. However, I cannot see the option in Admin Console for free subscription.https://help.miro.com/hc/en-us/articles/11277533556626-Miro-AI-Admin-security

I need to get a board ownership change to myself where I have access to the board through a link but I am not a member. Is that possible? If yes then please share the steps. 

Currently I am using the Business Plan. A few days ago I’ve started to have the complication with adding some pictures and convert it. The chat replies with the similar text ove and over again:  

Hello,I'm experiencing an issue with the YouTube video embedding feature in Miro. Normally, when I copy and paste a YouTube link into the Miro board, the video player appears automatically. However, as of today, this function has stopped working.Now, when I paste a YouTube link, it only shows up as a regular link with a thumbnail image, not as an embedded video player. Strangely, the YouTube videos I previously inserted are still displayed correctly and work as expected.I’ve tried refreshing the page and using different YouTube links, browsers, and devices, but the issue persistsCould you please help me resolve this?   

using mac mini (silicon chip), desktop miro (paid class)i have learned to turn off the vpn, and have almost no other apps running to get smooth functionality; and only seldomly, there be lag. however, my battle with callouts is one i’m losing. i can’t click out of a callout i create in a doc or create new callouts. and it’s odd because all other features are fine. if more detail helps, here it is: i add a doc, add heading, then add a callout i’m able to type and change border color and emoji but then i have difficulty clicking outside the callout into the doc, and i have to meander to other items and click in those, then try the doc again before it finally works otherwise, trying to add a callout creates another block within the same border of the first callout but it gets totally stuck after adding a second callout, and nothing i do gets me three in one doc (except one time after clicking around like a crazy person did i get three, but i can’t recreate that miracle, nor conjure a four

Hi everyone, I have a starter monthly plan with two licenses, but Miro charged me $432USD for ‘unused time.’ I have reached out to them twice since I was charged but I still haven’t received a response from Miro. I’m incredibly disappointed that they are not taking my case seriously and haven’t provided any way to contact them except for submitting a ticket that as of now, has been unanswered for over 24 hours now.  @Miro Community Team@Miro Support Team

Dear Miro Team,I hope you are doing well.My name is Alena, and I work as an English tutor in Ukraine. I recently came across information about complimentary access to one of your paid subscription plans provided as support for Ukrainian educators.I would sincerely appreciate it if you could let me know whether this program is still available and advise me on the application process.Thank you very much for your time and for supporting teachers during this challenging period.Kind regards,Alena 

Hello Miro Team,I am currently a graduate student at Savar Government College in Bangladesh, and I would like to apply for the Miro Education Plan.Unfortunately, my college does not provide students with an educational/institutional email address, so I cannot complete the standard Education Plan application form.I use my personal Gmail account for my Miro account, and I have official proof of my current student status that I can provide for verification.Could you please convert this post into a support ticket and help me complete the Education Plan application through manual verification?Thank you.

I am posting from a temporary free account because I am locked out of my original paid Starter account. I am not seeking to replace my existing account; I need Miro's help to recover it and update the email address associated with it. I already submitted a request to the support team via the form a week ago with full account details—including the invoice number—but I haven't received a response.

My manager sent me an invite via outlook to join a Miro board. I have received 52 mails now despite accepting the invitation. How do I make these stop and why is it happening? 

HelloWe have recently purchased a Starter license for our business, we regularly run virtual webinars with participants outside of our organisation and I wondered if there is a way guests can access and edit/contribute to boards we provide a link for without having to sign-up for a Miro account?If so, would we need an upgraded license to be able to do this?ThanksCourtney 

Hello Miro Team!My name is Viktoriia, and I am an English teacher from Ukraine. I teach English online and would love to use Miro to create interactive lessons, speaking activities, vocabulary boards, and collaborative exercises for my students.I have heard that Miro may offer free access or special support for Ukrainian educators. Could you please let me know whether any such programme is currently available and how I could apply?Thank you very much for your time and consideration!Best regards,Viktoriia

Hello thereI think I messed my account up by changing the email address. I changed the profil email to my google mail with a tag to use the sso function but this didn’t worked out so well so I switched it back. Before this I accidently created with my other email an account which I deleted and after that I assigned my existing profil to the old email. Now when I try to login I get the error “The allowed number of accounts is exceeded. Please use a different email address.”I don’t have now access on my boards any longer :/How can I solve this without loosing my data? 

I dragged and dropped a image from a website and it fully worked. The next image said it was not supported. I tried to drag and drop the first image again and it gave me the file is not supported even though I had literally just did it with the same image. 

I can’t login to some sort of change in policy, and i don’t have access to the email address i registered the account with. I can’t contact customer support with that account (it asks me to login). I have many boards with important work-related information on this account. Please help me regain access to the account; I have the password. 

Bonjour,J’ai récemment supprimé mon compte Miro et j’ai ensuite essayé de créer un nouveau compte avec la même adresse courriel. Depuis, je reçois un message indiquant que j’ai dépassé le nombre de comptes autorisés et que je dois utiliser une autre adresse courriel.J’aimerais pouvoir utiliser mon adresse courriel habituelle pour mon nouveau compte. Comment serait-il possible de débloquer mon adresse courriel afin que je puisse me connecter normalement?Merci pour votre aide!

We are not on a Beta program. An unprompted platform update that took place today. This update has caused catastrophic data loss across our entire organization's tenant.Following this upgrade, our global Brand assets / templetes have been completely decimated. This includes:All proprietary Organization-Wide Custom Templates All custom uploaded typography and brand fonts All saved brand color palettes, themes, and stylesMiro is now effectively useless to us. 

I am writing to seek official clarification regarding some circulating rumors about Miro potentially blocking or limiting IP access for users in Russia.Recently, some users have reported receiving (or being forwarded) an email that appears to be from Miro, stating that access for users in Russia and Belarus will be restricted starting on a specific date (e.g., October 15). However, many users, including myself, have not received any such official communication directly in our registered inboxes. The messages circulating seem to be forwarded from personal email accounts rather than sent directly by Miro.Furthermore, the service currently remains fully accessible for many, which only adds to the confusion.Could a Miro representative or community manager please clarify the following:Are there any upcoming, unannounced changes to IP access policies for users in Russia? Was an official mass email recently sent out regarding this, or are the circulating messages likely modified/forwarded ver

Hi, I am a user from Russia. I am getting a "this request has been blocked" error when trying to access my Miro account and the app. I remember that in 2024 Miro sent emails to users in Russia and Belarus stating that free accounts would still be supported. Could you please clarify why we are now blocked? Is this a permanent restriction or a technical issue? I would like to know if there is any way to restore access or export my boards, because it is literally my job and I can't work without it

Hi All,  I’ve been using the free plan for a short time. I use it to visualize and modify my own brain mapping and process flow layouts. I will never have another user within my account since I am using it as a tool for myself.  I’m looking to get more than the 3 boards the free plan allows. I noticed that the standard paid plan is for 2 users. Is there way to get the standard plan, but only pay for one user? It looks like if I subscribe to the standard plan, without using the second user, I will be paying twice as much for my user.  I know there are other tools, I just like this platform. Thank you,Bill 

My name is Anastasiia, and I am a Ukrainian language tutor based in Ukraine. I teach schoolchildren and help them improve their Ukrainian language skills through online lessons. I recently learned about Miro’s initiative to support Ukrainians by providing free access to premium plans during these difficult times. I would be truly grateful for the opportunity to benefit from this initiative. Miro is an important part of my teaching process. I use interactive boards to explain language concepts, prepare learning materials, and help my students actively participate in lessons. Access to premium features would allow me to make my lessons even more engaging and effective. As an independent tutor, I work on my own and would ideally need a plan for just one user, with the ability to invite my students to collaborate on specific boards without purchasing additional paid licenses for each of them. If there is an available support program or educational discount for Ukrainian educators, I would

How can I log in to my account if the email address associated with it has been deleted and cannot be recovered? Is there any way to change the email address linked to the account so I can regain access?

Dear Miro Support Team,My name is Kate, and I am an English teacher from Ukraine.I recently found out about Miro’s initiative to support Ukrainians by offering complimentary access to premium plans during this difficult time. I would sincerely appreciate the opportunity to participate in this program.Your support would be extremely valuable for my work and teaching activities. If necessary, I am happy to provide any documents or verification to confirm my eligibility.Thank you for your time, consideration, and support.Kind regards,Kate