🎥 Miro Talktrack (board recordings) is live for all users! Share your questions and feedback here 🎉

I have an account that’s not attached to anyone else at my institution. There is at least 1 other person at my institution that I know uses Miro, but our accounts are not linked. So, I have no one to ask. I applied for a free education license directly through Miro and was granted one.

Hey ​@sarahimau.  2 things to note: 1 - talktracks won’t work on tablets on phones.  2 - did you upgrade to your educational licence? I just did a quick search and found the following: 

Here is how to check your workspace, find the tool, and resolve the recording issue.

Step 1: Switch to Your Education Workspace

1. Look at the left-hand sidebar of your Miro dashboard.
2. Check if you see multiple square team icons.
3. Hover over or click each icon to check the plan status.
4. Ensure you switch to the specific team workspace that says Education.
5. Note: If you create a board in a "Free" team space, Talktrack features may be restricted or hidden

Let me know how you get on.  Or maybe someone from Miro could jump in?

Good luck! Jenni Kate

It does say “Education” on the workspace, but I still can’t view any recordings. I am on a computer, not a mobile device. I did not do any “upgrade” that I’m aware of. I am not paying anything. 
I wish I could contact Miro Support, but from what I read I don’t have access to that with an Education license. So I’m not sure how else to try and resolve the issue. 
Thank you for trying to help me!

​@sarahimau 

I tested Talktrack today but when I try to view recordings it says “You don’t have access to this talktrack. You don’t have access to this Talktrack’s board. Request access to watch.”
But I am the admin and board owner and there doesn’t seem to be anywhere to request access. 

If you are the board owner, what happens when you:

1. Open the board
2. Open the Talktrack recordings library:

   

    

I was looking here:
 

But I went into a board and tried to record a test and view it then I clicked the camera icon you show. Here’s what I see:
 

​@sarahimau Thanks for sharing the screenshots. I have converted yoru post into a support ticket. You should receive an email shortly confirming the creation of the new ticket.

Thank you so much! Support responded this morning that they found the issue and it is resolved. I am able to view the videos now. 
Thanks to you and everyone who helped!

I’ve been using Talktrack for walkthroughs, and I really like the idea behind it. One thing that would make it even more useful is having an option to edit or trim a recording after it’s created, especially for removing small mistakes without having to record the whole thing again. Overall, it’s a really useful feature for async collaboration 👍