Window version app sign in problem

Hi Shantanu!

We’re truly sorry that you’re having such issues logging in to your Miro app! :(

Let me assure you that we will try to help you solve this problem! 

First of all, let me suggest some troubleshooting steps to you: 

1. Try the Incognito mode or any other browsers' Private mode or window. This allows us to rule out the possibility that the issue is caused by cache and cookies or some browser extensions. If you have some extensions enabled in the Incognito/Private mode - please temporarily disable them.

If in the Incognito mode everything works fine, please make sure to clear your browser's cache and cookies and then sign out and back into your Miro profile anew before checking the process in the standard mode. Additionally, please disable all extensions for your browser.

2. Turn your VPN off/on.

​3. Switch to another browser/network/device and check the situation there.
 

Does it help? Please let us know how that goes!