Steven - Sorry for contacting you this way, but I work for an IT Government Contractor and am desperately trying to reach someone for an urgent quote for my Federal Government customer.  I’ve filled out multiple contact forms, called your main US phone number and left several messages, reached out by Facebook and sent emails to both sales@miro.com and Support@miro.com and have received NO response.  Can someone please help me???

Hi @CCoray ,

We have been experiencing a high volume of requests lately, apologies it could take a while to get back to you.

Let me follow-up in a private message with you to get more information.

Best,

Steven

Hi Miro team,

I know that you are very busy at this moment, but the Education Plan of our school has expired after one year of use apparently. I didn’t know I had to renew the plan since it said that it would be free forever. Me and my students can’t have access to our ongoing courses on our boards since the account is locked. I have filled the form again to renew the plan but not anwser at this time. We are completely blocked. Could you do something for us, please? We love Miro! It’s such a nice tool!

Thanks if you can help,

Gil Filiot

Hi @Gil Filiot ,
Thanks for reaching out; we found your request. We will reply in the thread to get you back online shortly.
Best regards,
Steven

Hi Steven,

thank you so much I have received the grant!! Thank you so much from my students too!

i’d like to leave reviews for you to promote miro if you tell me where I can do that.

Best to you,

Gil

Thank you so much for this collaborative website service. I’ve submitted my form for the edu plan. Looking forward to jump right into collaboration in class.

Does the offer only apply to institutions within the US? If it “Must be a qualifying educational institution under 20 CFR § 411.167;” then it appears so..

Hi @Alain Chiu we do make case-by-case exceptions for institutions outside of the US that might fall under comparable accreditations.

Best,
Steven

Thank you Steven for your prompt reply 

Hi @Steven 
I'm a teacher at a university in Japan. I sent in my application request on April 5.
I know that you are very busy at this moment, Could you tell me if I can use miro education plan?
I used to use it in miro education plan, but now my old data is INACTIVE.

Best regards,
TommyMac

Hi @TommyMac ,
Thanks for getting in touch. Let me try find your request in our systems and determine the status to get you back online. We will reply to you there. In case we can't find it I'll be in touch through a DM shortly.

Best regards,

Steven

Hi,
I work as a teacher in a center for continuing education of children. I filed to upgrade for an Education Plan. But maybe my organization does not fit the requirements and in vain I'm waiting for a response to the request?

Hi, I have applied for the Education plan but have not heard back from the team. I was wondering about how much time does it take for the response. Also, what document is to be provided for University Accreditation while we are applying for it as I am not sure of the document I may have shared would be the correct one.

Hi @Valentina Krylova,
Thanks for notifying me. I checked and believe you should now have gotten a positive response. Please let me know if not and I'll look into it.

Hi @Zain , I can't find your request in our systems, so I will DM you to get more information.

Best regards,
Steven

Hi, I had applied for an Educational plan a few days ago and haven't heard back yet. I was wondering how long it would take. Thanks.

Hi @Mugdha ,
We are processing a large amount of requests, so we aim to have your request done within ten days. But of course strive to have it done earlier.

Best regards

Steven

My request was granted. Thank you!

HI Steven,

could you tell me what kind of document I have to provide for the Accreditation of my University?
I am working as a Research Associate at the Chair of Industrial Design Engineering in Dresden and we would love to use miro with our students.

Kind Regards,
Lenard

Hi @Lenard Opeskin 
I checked the status you’ve gotten a positive response. Let us know if it works.

Hi @Marina, 

I had applied for an Educational plan and I was wondering how long it would take. Thank you

@FANECHKA As far as I can see, you’ve already gotten a reply from the Support team :)

Dear @Marina 

I would like to apply for a free 2 year student account for my PhD Design research, studying at the Manchester School of Art (UK). However I dont have the following information at hand which I assume is only valid for US students:

"Determination letter from the IRS showing your 501(c)(3) tax-exempt status (US) or a letter from your institution's central administrator or any other confirmation, up to 20 MB."

I have looked at other threads saying that I need to upload a document confirming the accreditation of my institution, but what does that actually mean and where should I get this from?

Thanks for any guidance and help,

Gunter

Hi @Lenard Opeskin 

I have exactly the same question applying for a free student account (doing my PhD by Design at the Manchester School of Art): What did you found out what that accreditation document is and where to get one?

Hi @Gunter Wehmeyer 
As I see from the quick research, Manchester School of Art is now part of Manchester Metropolitan University. While Manchester Metropolitan University is listed as one of the Recognised bodies of higher learning institutions that can award degrees.
Feel free to attach this description to your application.

Thanks @Natalie Nedre for your reply. The form asks for a file to attach, while this would be only a link.

Do I need to turn that link into a pdf to attach to the form?