We would like to have “new user”/license requests send to our helpdesk (via email). This email address is not a ‘person’, but just a distribution list.
Current Miro config requires SSO to be all on or all off and that notifications have to go to a ‘fully registered user’.
We already have SSO enabled for our environment so I either need to disabled for the company to forge a way for this “admin” to sign in once or circumvent SSO for this one ‘fake account’.
+5Hi
Thanks so much for taking the time to submit this idea. Our team will review this and it’s open for votes and comments.
For those coming across this idea, if you feel this would be helpful for you or your business, please be sure to vote for it and leave a comment about your use case to help our team scope this request!
Thank you again for helping make Miro better!
For what it’s worth, this was partially addressed by further conversation with support where it was identified that the integration with Jira / ServiceNow are ‘email based’. We could simply add the email address of our own helpdesk platform that is not Jira/ServiceNow and accomplish our goal.
While I just add and remove users today, as we scale Miro within our organisation eventually the user management aspect will move to our Helpdesk too. As the OP describes our helpdesk wouldn’t be a user requiring a licence themselves but would need to get the request emails and login to add/remove users. Our helpdesk email is a shared mailbox rather than a distribution list though, so slightly different to the OP.
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