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Service Now Integration - reclaim by moving user from paid to free license

Related products:Apps & Integrations
  • A
    Alan Fairhurst
  • N
    Neena Patel
  • P
    Paula Hardie
  • R
    Renaldo Jones
  • J
    Jeseka Jackson
N


Hi,


We have manged to successfully integrate Miro with Service Now.


One issue we think we found but would be a great feature is when you have a removal candidates where a Miro user has not used Miro for over 90 days you click on the Reclaim button in SAM Pro in Service Now, this will initiate moving the users  from Active to Inactive in Miro Portal.


Why can we not have a feature where instead of moving the user to inactive and removing their paid full license we just downgrade them to a free miro license so they can at least view their boards.


Thanks
Neena
 

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3 replies

ElvaMiro
Mironeer
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  • ElvaMiro
  • Mironeer
  • 922 replies
  • June 13, 2024

Hi @Neena Patel 

 

Thanks so much for taking the time to submit this idea and share your feedback. Much appreciated for the insights!

 

Should our team have any other questions, they will be sure to follow up. For those coming across this idea, if you feel it's helpful to have or have additional suggestions, please be sure to vote for it and leave a comment about your use case to help our team scope this request.

N
1 person likes this
  • N
    Neena Patel
N
  • Neena Patel
  • Author
  • New Here
  • 1 reply
  • November 21, 2024

Hi ​@ElvaMiro 

I was wondering how many votes would you need to take this idea forward to the next stage?

Thanks

Neena

 

Eca
J
2 people like this
  • Eca
    Eca
  • J
    Jeseka Jackson
Eca
Mironeer
Forum|alt.badge.img+2
  • Eca
  • Mironeer
  • 1838 replies
  • November 22, 2024

Hi ​@Neena Patel,

 

Thank you for your follow-up question! 😊

 

There isn’t an exact number of votes required to move a feature request to the next stage. The Miro team evaluates ideas based on a variety of factors, including user demand (votes and comments), feasibility, and alignment with the platform’s overall roadmap and priorities.

 

Every vote and comment helps the team better understand the community's needs, so I encourage others with similar use cases to share their thoughts and feedback as well.

 

Your suggestion to downgrade inactive users to a free license instead of deactivating them is valuable, and I’ll make sure it’s noted for the team’s review.

 

Thanks again for contributing to improving Miro!

Eca :)

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