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[RESOLVED] Miro dashboard won't load

  • May 2, 2020
  • 35 replies
  • 25311 views
S

I’m new to Miro - just signed up but for 2 days have still not been able to log in - the Miro dashboard is on a perpetual loading mode. 

May 6, 2020

Hi all, 

This issue has been fixed. Could you please check if you can access the dashboard now?

      This topic has been closed for replies.

      35 replies

      mlanders
      Forum|alt.badge.img+9
      • mlanders
      • Experienced Community Member
      • May 2, 2020

      HI @Stephanie Liu,

      would you please try to login via different Browsers and post the results here if it works:

      Which of the Browsers (Google Chrome, Firefox, Edge) lets you log in.

      Michael

       

      Using C o l l a b o a r d
        Kiron Bondale
        Forum|alt.badge.img+7
        • Kiron Bondale
        • Volunteer Community Moderator
        • May 2, 2020

        Also @Stephanie Liu , are you the company administrator for your Miro subscription? If not, can you check with your company administrator as to whether you have been added to any Teams as a user?

        Kiron

        Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
          S

          Hi - we don’t have a company administrator - was just trying out the service.  I’ve tried this on both googlee chrome and apple safari and both have the same problem. Just on perpetual loading mode. 

          mlanders
          Forum|alt.badge.img+9
          • mlanders
          • Experienced Community Member
          • May 3, 2020

          Hi @Stephanie Liu ,

          two things:

          Does this happen on other hardware? Have you tried it on other systems?

          And additional:

          Would you please contact the support team via

          support@miro.com 

          They will help you.

          Michael

          Using C o l l a b o a r d
            J
            • Joel B
            • New Here
            • May 4, 2020

            I’m also seeing this on firefox 75.0 and chromium 81.0.4044.129 with Ubuntu 20.04. I have the free plan.

             

            I tried deleting my local browser content but that didn’t fix the problem

            A

            I am having this same problem and have received no support. I have been directed to the community which is also receiving no support from Miro. I can't think of a bigger problem than the app not launching at all. Help us! We want to try Miro!

              O
              • Onny
              • New Here
              • May 5, 2020

              Same issue. Tried in both Safari Version 13.1 (14609.1.20.111.8) and Chrome Version 65.0.3325.181. Also downloaded and tried the iPad app. Same issue--stuck on the loading screen with the animated logo.

                M
                • Merel Moehn
                • New Here
                • May 6, 2020

                I'm experiencing the same issue. Other browsers and deleting browsing history does not work.

                  Marina
                  Mironeer
                  Forum|alt.badge.img+5
                  • Marina
                  • Mironeer
                  • May 6, 2020

                  Hi all, 

                  This issue has been fixed. Could you please check if you can access the dashboard now?

                    A

                    Hi all, 

                    This issue has been fixed. Could you please check if you can access the dashboard now?

                    Yes, confirmed. It’s working

                      G
                      • Gus Irisa
                      • Beginner
                      • May 13, 2020

                      I have the same problem in Chrome Version 81.0.4044.138 (Official Build) (64-bit). Cleared browser data for 7 days and still in the infinite loop and never load the dashboard

                      It is working in Safari though

                      Kiron Bondale
                      Forum|alt.badge.img+7
                      • Kiron Bondale
                      • Volunteer Community Moderator
                      • May 14, 2020

                      @Gus Irisa -

                      As a workaround, can you copy the URL of a board you have access to from a Safari session and then paste that URL into Chrome and see if it launches correctly? If it does close Chrome and try to get back into Miro with it and see what happens…

                      Kiron

                      Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
                      G
                      • Gus Irisa
                      • Beginner
                      • May 14, 2020

                      As it happened to me before like 3 weeks ago, Miro is magically now working well today without doing anything and without trying to copy and past Safari'URL.

                      I have a colleague that had the same issue weeks ago and it was magically solved as well. Interesting

                       

                      Thanks anyways @Kiron Bondale 

                       

                      Cheers,

                        E

                        I have the same issue. Moreover, I sent email to support@miro.com previous week and still have no any answers. I have infinitive loading process when I’m trying to reach this page: https://miro.com/app/dashboard/

                        But if I try to use a direct link to get the board it works. But I can’t find all my boards without Dashboard, and also this issue block my working processes. 

                         

                        What should I do?

                         

                        I use:

                        Safari, Firefox - Latest Version

                        Mobile iOS app - Latest Version

                        Desktop Mac OS - Latest Version

                         

                        All of them don’t work. I assume, can it be related to my internet provider that I use? As I’m WFH because of quarantine I wasn’t able to test it with another internet, but I’ve tried LTE and home internet, and also using two different proxy.

                        T
                        • Tamika
                        • Beginner
                        • June 10, 2020

                        Same issue for me! I am on paid subscription and although I can use direct link to access a board I am unable to start a new project!

                        I need this fixed most urgently please. As with above have tried everything and sent support emails and no response!

                        Marina
                        Mironeer
                        Forum|alt.badge.img+5
                        • Marina
                        • Mironeer
                        • June 11, 2020

                        Hi @Evgeniy Petrenko and @Tamika, I’m so sorry it takes that long for the Support team to reply to your tickets. Our Head of Customer Support shared the current situation in the team in this post. 

                        I have asked the team to have a look at the tickets you’ve submitted, hopefully, the agents will be able to get back to you soon.

                        Thank you for your understanding!

                        E

                        Hi @Evgeniy Petrenko and @Tamika, I’m so sorry it takes that long for the Support team to reply to your tickets. Our Head of Customer Support shared the current situation in the team in this post. 

                        I have asked the team to have a look at the tickets you’ve submitted, hopefully, the agents will be able to get back to you soon.

                        Thank you for your understanding!

                        Thank you Marina! I’ve got reply by Customer Support Agent. I hope we will find solution.

                        I’ve read this post and I’m paying user, not a free, so that’s why I waited for quicker response. 

                        Oleg K
                        • Oleg K
                        • Contributor
                        • June 11, 2020

                        Hi @Evgeniy Petrenko :wave:

                         

                        I’m very sorry to hear we didn’t meet your expectations. As you noticed in my post, we indeed prioritized the support for our paying users. Still, the amount of our backlog is so significant that we can’t be that swift as we were before the COVID situation.

                         

                        I kindly ask you not to perceive this as an excuse — at the end of the day, it’s our responsibility to provide the best possible customer experience. On the other hand, within the current circumstances, we can’t commit to any specific SLAs even for paying users. The only exception is our Premium Support customers — they’re obviously paying for this commitment  :slight_smile:

                         

                        Anyway, we’re doing our best to get back on track as soon as it’s possible. Apologies for the inconvenience one more time!

                         

                        Oleg
                        Head of Customer Support @ Miro

                        E

                        Thanks for your reply! It’s very important to understand that you guys are in touch with my problem and now I’m feeling it. 

                        I understand that I don’t pay right now for Premium Support, because I haven’t needed yet this commitment according to your support. 

                        Good luck with your significant backlog! Stay strong :) 

                         

                          Oleg K
                          • Oleg K
                          • Contributor
                          • June 11, 2020

                          Thanks a lot for your understanding, @Evgeniy Petrenko :raised_hands:

                          I also raised the priority of your ticket so hopefully we can find the resolution ASAP :fingers_crossed:

                            Oleksii Pasichnyi

                            Logging out and back in solved the problem in my case, hopefully, helps to somebody else.

                              E

                              My problem has been solved and now I’m working with Miro as usual :) Thank you! 

                                A

                                The app doesn’t launch for me - just sits on the M animation. I was able to log into miro on the web and see my boards, but i prefer to use the miro app when possible. Any idea what could be causing the miro app to get “stuck” loading/launching?

                                Kiron Bondale
                                Forum|alt.badge.img+7
                                • Kiron Bondale
                                • Volunteer Community Moderator
                                • July 6, 2020

                                @Austin Brown -

                                How are you accessing it - have you confirmed that the tablet/phone/computer meets the requirements for the app (https://help.miro.com/hc/en-us/articles/360017572794-Supported-Devices and https://help.miro.com/hc/en-us/articles/360017731553-System-Requirements)?

                                Kiron

                                Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
                                A

                                @Kiron Bondale It’s a macbook pro - less than a year old. I should add that it used to work and stopped today. I was hoping there was an update I hadn’t applied, but didn’t see any way to update the app. 

                                Speaking of updating the app, I just looked in help and “reset application data” and I’m all set. Thanks for the help. 

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