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Question

Upgraded from Free Plan and then board disappeared

  • March 19, 2026
  • 1 reply
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K
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Hi, I started with free plan and upgraded. Then the board that I used for free plan dissapered from my home screen. I shared the free plan board with others, so I can still see via the link. However I would like to see all in one place rather than click the link. Please let me know how to change it. 

    1 reply

    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • March 20, 2026

    ​@Kumiko Kato Did you upgrade a Free Plan team for all members, or did you create an entirely new subscription/team? If the latter, then you could be on the wrong team dashboard — instructions on how to switch dashboards can be found here:

    https://help.miro.com/hc/en-us/articles/360017571294-What-is-on-your-dashboard#h_01F8Q78MPKXM4ZJ0EJDD6C8Q0X

    Contacting Miro support

    If you would like Miro to look into this in more detail, since you upgraded to a paid subscription, you can open a Miro support ticket by following these instructions:

    https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
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