Toolbar missing in unregistered boards

  • 10 April 2023
  • 4 replies
  • 93 views
T
Userlevel 1
Badge +2

We are using the live embed feature , when the unregistered board is loaded , the toolbar disappears automatically but the toolbar shortcuts all work (like p (PEN) etc).

Not sure why the toolbar suddenly disappeared . Looking for help regarding this.

What I have already tried and failed : 
- Reset the cache
- Using different browser
- Using incognito mode

What i have made sure : 
- The user the owner of the board (accessToken)
- The board has not gone into view only mode
- The user is able to write on the board using the toolbar shortcuts

Board URL : http://miro.com/app/live-embed/uXjVMU21pXM=/?boardAccessToken=AQ8vtfd6NXt8kfwmT4b33OkxGs8149JH&autoplay=true

Additional info : 
If the were to select a registered board by selecting the board by logging in, the toolbar is visible . This is issue only happens with unregistered boards as of now. This is happening in whereby as well.

Screenshot
From our webApp

Screenshot from whereby
 

 

4 replies

Josip Janzic
Rank
Userlevel 2
Badge +1

Hi @thedarkstrix , could you try this now, there was an issue with toolbar rendering that has been fixed.

T
Userlevel 1
Badge +2

@Josip Janzic same behaviour as before

Whereby :

 

William Bishop
Rank
Userlevel 6
Badge +4

Hi @thedarkstrix,

We just released an update that we believe should resolve this. Can you please try clearing your cache and/or incognito mode and see if you’re still not seeing the edit panel? This was related to a known issue which we’ve confirmed fixed with a few other users who were seeing the same problem as you earlier today.

If you’re still seeing the issue, please let us know!

Thanks,
Will

T
Userlevel 1
Badge +2

Hi @Will Bishop @Josip Janzic ,

Cleared the cache and tried in incognito mode as well , I do believe its fixed. Thank you for the support

 

 

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