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subscription was declined

  • July 28, 2023
  • 4 replies
  • 60 views

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Hi. In February this year I paid for a year Starter plan but now I can use only 3 Bords for editing, looks like my subscription was declined

4 replies

Robert Johnson
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  • Volunteer Community Moderator
  • 7717 replies
  • July 28, 2023

Hi. In February this year I paid for a year Starter plan but now I can use only 3 Bords for editing, looks like my subscription was declined

@Nastia - You mentioned you paid, but your subscription was declined. Was your credit card charged and never refunded?

Are you perhaps on the wrong team dashboard/workspace? For example:

 


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  • Author
  • Beginner
  • 2 replies
  • July 28, 2023

Unfortunately no refund, and first month it was ok and I could use starter feature, but a month ago I see red bubble on the board and only 3 boards are available to be read. Could you please check why it’s not apply to my acc or give me the contact to customer support


Robert Johnson
Forum|alt.badge.img+13
  • Volunteer Community Moderator
  • 7717 replies
  • July 28, 2023

Unfortunately no refund, and first month it was ok and I could use starter feature, but a month ago I see red bubble on the board and only 3 boards are available to be read. Could you please check why it’s not apply to my acc or give me the contact to customer support

@Nastia - I have converted your post into a support ticket - you should have received an email confirmation about this. The support team will be able to answer your billing question.


Forum|alt.badge.img+1
  • Author
  • Beginner
  • 2 replies
  • August 1, 2023

Thanks a lot, looking forward when the problem is fixed because I really need Starter version for miro😊