I work for a health system on the West Coast and was wanting to purchase the Miro Business Plan as I only have 6 users interested in Miro at this time. Potential is there for more users down the road as others see the potential applications. My company requires any perspective Vendor (Miro) to complete an Information Security assessment form as we have to ensure our data is going to be safeguarded (HIPAA). Then after completion of the form there is a 1 hour call with our IT Security Team for them to ask questions related to the form. Total investment of time is about 2 hours.
I am not interested in the Enterprise plan which is where I understand your security review support kicks in. I have explained the minimal lift involved in my security assessment request but was told by my Sales rep. Kayla the following “Thanks for reaching out. You can find security resources and information in Miro's Trust Center for self managed plans to complete your security review. I'll also list below a few additional public resources to help you gather the necessary information. All of this information can be found on our website.”
This was perceived by our team as very dismissive and not the collaborative approach we were expecting.
I would like to escalate our request to a manager or someone who can at least call me to discuss.
I like the Miro application and would like to move forward but need help from your team completing the form and taking some time to meet with our IT Security team.
Is this a hard no or is there any flexibility?
Request to escalate issue related to sales experience
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