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[KNOWN BUG] App Metrics Display Issue - "No data to show"

  • July 13, 2025
  • 6 replies
  • 86 views
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Dear Miro Support Team,

We are experiencing an issue with the App Metrics dashboard for our application, R-Adjuster, THE Palette, Super sticknote Manager .

Even with a few existing installs and active users, the dashboard currently displays "No data to show" for metrics such as "Total installations" and "Customer account breakdown".

Previously, around the end of May, these numbers were displayed correctly. Could you please investigate the cause of this issue and advise on the necessary countermeasures or solutions?

Thank you for your time and assistance.

Sincerely,

 

July 15, 2025

Hey ​@Robert Johnson 

I’ve been able to reproduce the issue and I’ve notified our engineering team about it. I’ll let you know once we have an ETA on the fix. Sorry about the inconvenience caused. 

6 replies

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • July 14, 2025

​@Sayaka Horiguchi Thanks for posting about this - it's good to know that it isn't just me experiencing the issue.

​@Horea Porutiu Are there any updates on the issue? Should I open a support ticket?

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
Horea Porutiu
Mironeer
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Hey ​@Robert Johnson 

I’ve been able to reproduce the issue and I’ve notified our engineering team about it. I’ll let you know once we have an ETA on the fix. Sorry about the inconvenience caused. 

Robert Johnson
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​@Horea Porutiu 
Hi Horea, just following up on the issue your team reproduced. We’re still affected and would appreciate an ETA (or workaround) ASAP. Thanks.

Robert Johnson
Horea Porutiu
Mironeer
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Hey ​@Sayaka Horiguchi 

Sorry for the delay here - we’re seeing some data issues so we are still trying to pinpoint the root cause. I’ll let you know once we have more details, but we are looking into it. 

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • October 19, 2025

​@Horea Porutiu Now that Canvas is over, any updates on an ETA? We’re going on five months since I first alerted Will Bishop to the issue.

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
Horea Porutiu
Mironeer
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Hey ​@Robert Johnson 

I hate to be the bearer of bad news - but that is my role currently.

The team has been heads down on the MCP release: https://miro.com/ai/mcp/ and will likely be still heads down on this for at least another month or so. This means we cannot tackle this issue in the coming weeks since we’ve assessed this bug as a difficult fix, so it’s not something that can be fixed within a couple days of engineering work. I’ll keep this thread updated on once we are actively working on it, but it will not be within the next month. Ideally we will tackle it at the end of the year once things quiet down a bit. 

Robert Johnson
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