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Jira ticket for App submission

  • January 19, 2026
  • 5 replies
  • 55 views
T
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I submitted a little app I made on 7-Jan for publishing. The App page says I should have received a JIRA ticket to track its progress. But I did not receive any email. I checked my Spam folders too. 

Is there anything that I can do about it? I’m on a free plan.

Best answer by Horea Porutiu

Hey ​@Tryphaena Jeshuva Titus , thanks for the ping and the screenshot!

I can confirm I've received your submission. We are currently working through some internal updates to our marketplace review process and guidelines, so it is taking us longer than usual to process pending submissions.

I unfortunately don't have a specific ETA for you right this moment, but I have your request in the queue and will reach out as soon as we have completed the review. Thanks for your patience!

    5 replies

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • January 20, 2026

    HI ​@Tryphaena Jeshuva Titus 

    Thanks for reaching out. Could you please confirm which platform you submitted the app through (e.g. Miro Marketplace / Developer Platform)? A screenshot of the submission confirmation page would also be helpful, if you have one.

    Once we have that, we can better check what might have happened with the Jira ticket and advise on next steps.

    Eca :)
    T
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    Hi ​@Eca , I submitted the app from my Profile Settings →Your Apps 

     

    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • January 21, 2026

    ​@Tryphaena Jeshuva Titus I went through this too when I submitted MultiFrame to the Miro Marketplace — the Jira was received, but the email never came.

    FYI: I moved your post to the Developer platform and APIs forum.

    ​@Horea Porutiu Can you confirm that it was received?

    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
    Horea Porutiu
    Mironeer
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    • Horea Porutiu
    • Mironeer
    • Answer
    • January 21, 2026

    Hey ​@Tryphaena Jeshuva Titus , thanks for the ping and the screenshot!

    I can confirm I've received your submission. We are currently working through some internal updates to our marketplace review process and guidelines, so it is taking us longer than usual to process pending submissions.

    I unfortunately don't have a specific ETA for you right this moment, but I have your request in the queue and will reach out as soon as we have completed the review. Thanks for your patience!

      T
      Forum|alt.badge.img+1

      Hey ​@Tryphaena Jeshuva Titus , thanks for the ping and the screenshot!

      I can confirm I've received your submission. We are currently working through some internal updates to our marketplace review process and guidelines, so it is taking us longer than usual to process pending submissions.

      I unfortunately don't have a specific ETA for you right this moment, but I have your request in the queue and will reach out as soon as we have completed the review. Thanks for your patience!

      Thank You ​@Horea Porutiu , I will wait for your review. 

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