Is anyone else unable to share boards via link as of 7/01 ?

Hi ​@barncrow thanks for reporting this! 

Just checking in since your post was from yesterday—are you still experiencing this issue?

If so, could you share a bit more about what's happening when you try to share a board via a link? For example:

• Do you receive any error messages?
• Does the issue affect all boards or just a specific one?
• Are you using Miro in a web browser or the desktop app?

Any additional details will help us better understand what's going on.

Thanks, Eca, for checking in!  I’ve actually already got a support ticket (#996276) that I’ve been contacted about.  I gave extra trouble-shooting details there.

To answer your question though:  no change so far.  I could really use at least an ETA on this issue...I’m having to reschedule all my clients, but as it stands, I’m not sure if I should reschedule them to tomorrow, next week, or what?  It’s got me in a bit of jam.  :(

Hi ​@barncrow thanks for the update!

At the moment, I don't have an ETA to share but since your case is already being handled by supports, the team will keep you updated through the ticket as soon as they have more information or a resolution. I will also ask a follow-up internally so I can gather more information about your case.

Thank you for your patience while the investigation is ongoing.

Thank you!  In a few hours I have to decide whether to start cancelling tomorrow’s meetings as well, so any updates are appreciated.  :)

​@barncrow / ​@Eca Yikes! Visitor access is broken for me too!

Same for me; this is a core feature for my workflows; watching with interest! ​@Eca 

I still haven’t received anything definitive from my open service ticket, but there does seem to be people working on the issue.  I’ll post here whenever I get an update from the service team. 

​@barncrow / ​@Jeremy Duckworth The response to my ticket was to complete some basic troubleshooting steps, which was unexpected as I thought, surely there are several tickets open and internal notifications going out about the issue.

When I tested on my mobile device, the issue was not present and the board loaded as expected.

When I went back to my laptop, the issue was back. That’s when I noted the URL I land on when I receive the error:

https://miro.com/login/?reason=badSession&service=app

The last parameter stuck out: app

From what I can gather on my end, the issue happens when I have the Miro desktop app installed AND when I get the Open Miro? prompt AND I don’t take an action quick enough:

Does this sound similar to your experience? Could it be that everyone who is getting the error has the Miro desktop app installed, even if they never actually use it?

Thanks for the updates, everyone! There’s no confirmation yet if this issue is a bug. I converted ​@Jeremy Duckworth’s cases into support ticket so the team can investigate further and compare them with the information already provided in ​@barncrow and Robert's report.

We'll share any updates here as soon as we have more information. Thanks for your patience in the meantime!

​@Robert Johnson I get same switch to a “reason=badSession” link on my end, but do not have the Miro App installed.  Very interesting!

And, just to add another data point:  this morning a client was able to access a board as a Visitor using the share-link I’d provided her weeks ago.  It was true “Visitor” access (she wasn’t logged in), and she reported no trouble at all.  However, I still see the links breaking on my end when I test them.

FWIW, the client thought she was using the Chrome browser (but wasn’t entirely sure).

​@barncrow Thanks for the update. Yeah, my first thoughts around the desktop app were a bit a stretch considering everyone would have had to installed the desktop app (unless, of course, they were users in an org that had pushed the app out… so I thought I’d ask anyway).

Now we wait!

​@Robert Johnson -- seems unrelated to me to the Miro desktop application as I don’t use it. Nice spelunking though!

​@barncrow I can report consistent failure using the Chrome browser (a common factor in my usage).