Developer platform and APIs

Hello, in December 2024 we were billed for our yearly subsciption for the business-paket für 5 Lisences. But now our account is reduced to free. I cannot find support as there seems to be none for a “free”-version. So, how can I solve this problem? 

Моя доска lesson kids теперь View only, потому что видимо мой ученик Ефим создал доску. Как мне вернуть свою доску, мне очень нужна моя доска, пожалуйста помогите! Почему миро считает доски моих учеников будто это мои?

Hi everyone,I was using a Miro account connected to my iCloud email through the “Sign in with Apple” option. I have an important board on that account, but recently I’ve been unable to log in this way.Whenever I try, I either get an error or I’m redirected to log in with my Gmail account instead — which doesn’t have the board I need.Is there any way to recover access to my original account, or at least transfer the board from that account to a different one I control?Any help or guidance would be greatly appreciated. Thanks in advance!

Why am I unable to review order to purchase and upgrade to starter pack? Context I filled in all the details for payment method, billing method, and licenses. I did not fill up the company info (optional). If there are possible reasons why this happens or any alternative paying methods (Though they only give me the card option), I would like to know, or step by step on how you obtain your upgrade plan. 

I received an email saying that i should apply to extend my Miro eductional plan but when i click the link the page does not work. How can i extend it, since i am still ending my study period? thank you.

I built a Miro integration leveraging the V2 api which no longer works as it did. I’ve been exploring the API docs and I think perhaps something has changed, in terms of the v2 endpoints used for building a picker flow are now constrained to Enterprise plans only - is that correct? Is it also correct that despite being documented, the V1 endpoints no longer work / exist? I’m following https://developers.miro.com/docs/rest-api-reference-guide#boards and when I access a V1 endpoint I get 404 and the docs return an error page.  Trying to make sense of where the platform features are at and how I can make use of them.

Dear Miro Team, I use Miro for all my projects. I recently completed my PhD at the university, where I had been using the email address for my Miro Educational (student) account. I am now employed at another university, and my former email address was deleted, resulting in my Miro account being degraded. My working boards are locked, so I can't even transfer the backup to the new account (the one I am using now to make this post).  I am really scared of losing my data. Can you help me with this please? my old account is: ilguen@student.tugraz.atWarm Regards, Asyimut

Hello,My colleague with the email address c.loch@personello.com has left the company and we would like to change the admin roles. Unfortunately, we do not receive any Miromails on the e-mail address c.loch@personello.Can you please check the reason for this? Can you send us an e-mail to restore the password/account? 

I’ve been trying to create a custom app, but it seems like no matter what I try, it won’t show up in the Miro board(s).I created an app with a development team. Tried hosting it locally and through online services that seem to work fine except for in Miro. I do get one message in the app editor UI: “Change the app URL to a publicly reachable one. All your redirect URIs should be publicly reachable, these aren't: “ And it has been the same regardless of which URL i put in. Local (even though it says locally hosted ones doesn’t have to be publically reachable), online - doesn’t matter.I install the app to my team and try in the board but it won’t show. I’ve subscribed to icon click event, and I’ve disabled any browser integrations that might cause conflicts. I tried different browsers and the desktop app - no difference. I’m at a loss. Anyone got a clue what I can try? Any help will be greatly appreciated.

Hi Miro Community! 🙌I have a question and would love your help.I currently have a Miro account with several important boards. I’m thinking about creating a new Miro account with a different Gmail address, and I’d like to know:👉 Is it possible to transfer or move all my boards from my current account to the new one without losing any content?If so, what is the best way to do this?Is there any official process to migrate boards between accounts?I’d like to keep everything exactly as it is: structure, content, and sharing settings if possible.Thanks in advance for your support and guidance! 🙏

The future is all about collaborations. Why is it not possible to have co-ownership of a board or space between 2 creative agencies (with their own MIRO business accounts)?!Both agencies are not interested in becoming team-members in each otters teams, and both need all rights on the boards - so that together they can facilitate an external ecosystem of players in a 2-year project. Please help!and please add this to your backlog if not possible

When accidentally holding shift while pressing Enter, the text on Miro receives line terminators that most other software doesn’t support - which leads to ugly unsupported symbols and spacing of text being broken when copying text somewhere else - eg a chat or a txt file.I would appreciate a fix where a Shift+Enter entry just creates a normal linebreak instead. It would also be good if with that update existing text will be parsed and these unusual line terminators replaced by standard ones. Thanks!

Dear support teamHi,We would like to downgrade from Enterprise to Business and change payment method.I tried doing so on my own but with not much of success.I would like to download to business plan with 20 seats along with moving to CC payments instead of a PO

there have been questions regarding the security policies around MIRO , trying to get the answers of what would be best practices are being followed across other organizations as well in respect to security

I followed the simple instructions in this video here to get started with my App on Miro: The issue is that I can not find my app in the side bare even if I search for the app name. How can this be and how can I fix it? Would be great to get a feedback here :) I am using the Brave browser on windows if this is relevant. But Miro normaly works for me

API request https://api.miro.com/v2/boards gets 10000 boards but I have more (( How can i get ALL the boards?  

I am a hydraulic engineer, I want to define some hydraulic symbols in Miro. some thing like below pics. The auto connection points is more than 4, some of the symbols are 10 even more. Is there any tool or method to create those user defined symbols?for the symbols, those arrow start or end points are the place where I want have a auto connection points. thank you! 

Hey All,Are “projects” and “spaces” the same thing? I want to retrieve a list of spaces in a team, as well as create new spaces in a team.Thanks,Scott

Dear Miro Community & Team,I am currently using the free trial of Miro and have registered my card for annual payment. However, I cannot find any receipt or subscription-related details anywhere in my account, which is quite confusing.Therefore, I would like to cancel my subscription to ensure it doesn’t transition to a paid plan after the trial period. I kindly request your assistance in canceling all payment-related details and subscriptions linked to my account.I would greatly appreciate your prompt help in resolving this matter.Thank you very much!

Hello,I’m experiencing a serious issue with one of my Miro boards, where I’ve been creating lesson materials for over a year. Today I opened the board (name: korean, owner: VoVa_16) and noticed that most of the frames with content have disappeared. I’m sure I opened the correct board (via Dashboard), but I can’t find any frames — neither by zooming out/in, nor via the Frames panel. I’m using the free version, so I don’t have access to Activity history or Version history. Please help me urgently to recover the lost or hidden content — it is critical for my work. Thank you in advance! Best regards,Vlad

Hello! Whenever we click the “copy link to share” or  “share - copy link” buttons from any templates, whether they be from the Miroverse or Miro’s standard templates, the links do not work. A url that looks like it should go directly to the template is generated but whenever anyone clicks on it, it just takes you to your dashboard or sign in page. It seems like this is a bug. Does anyone know what the issue is?

I accidentally gave the rights to my board to an extremely unfriendly person, after which I deleted all data from the board, but he restored it. The board contained not only important information about my developments, but also extremely personal information. I would like to find a way for you to view the history of the board's rights and permanently delete it without notifying the current owner, as they may copy it to their own account. Pls help, I beg you. You are my last hope.If necessary, I can actually prove that the information on the board belongs to me personally.

I have been trying to upload my new app icons (which I believe follow Miro’s App Icon guiddelines, but have been getting an error of “Error while parsing svg file: $cvc-complex-type.4: Attribute 'type' must appear  on element 'style'.”.  Any clue how I could go about resolving this? 

Everytime I try to enter "miro.com", it keeps taking me to the "set up a team" page. Even if i've already joined a team under my professor's files or if i've made fake teams for myself. Even when I keep selecting the options and “creating my team”, most of the time it's stuck on the "loading" page for some reason.Once i’ve entered miro.com (after creating my team), if I click on any links such as my profile page, it keeps taking me to the “set up a team” page.

I was writing a lot of ideas on board using anonymous account.  And i signed up to save the board but it just dissapeared. how do i recover it.