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downgraded even though we paid for business

  • August 13, 2025
  • 1 reply
  • 6 views

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Hello, in December 2024 we were billed for our yearly subsciption for the business-paket für 5 Lisences. But now our account is reduced to free. 

I cannot find support as there seems to be none for a “free”-version. So, how can I solve this problem?

 

1 reply

Eca
Mironeer
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  • Mironeer
  • August 13, 2025

Hi ​@Carlos Becker thanks for reaching out! I have your case converted into a support ticket. You should receive a response shortly.