App icon disappears from app list after page reload

Hi ​@Oleh, thanks for sharing this — happy to help!

To better understand what’s happening, could you please share a bit more detail? Specifically:

• A screenshot or short screen recording showing the app icon disappears after reloading.

• Could you also confirm:

  • How the app was installed?

  • Whether it appears under Team Settings > Apps?
     

    

     

Sometimes apps that are locally deployed and not yet published behave a bit differently, so the extra details will help us pinpoint what’s expected vs. what’s not.

Looking forward to your reply!

Hi ​@Eca !
Thanks for help!
Look, I installed my app by installation URL from user settings. After that I saw my app here and on the board in app list.

And after auth and reloading page it disappears 
 

And in order to make it works I have to “remove for me” my app here, only after that I can see my app on the board again 

Also I see these errors in browser console after page reloading. Second error refers to my app, but looks like something wrong with Miro SDK 

Hi ​@Oleh,

Does pin to toolbar helps?

If not, I'll go ahead and convert this post into a support ticket on your behalf to ensure it gets routed to the right folks.

It’s already pinned and I can find my app in tools list. But as I said above after auth and page refreshing it disappears ( 

Thanks for this information! I'll go ahead and convert this post into a support ticket for further investigation. Please wait for support’s response to your inbox.

Thanks for help!