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Question

Why were all external guest deleted from my board? System failure?

  • May 16, 2024
  • 2 replies
  • 17 views
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Hi

Two weeks ago I discovered that all external guests (20+) were deleted from my Miroboard. And I cannot figure out why this happened and how. Has there been a change in the system? I have NOT deleted all guests and cannot explain or find out what happened.


Thanks for your help and hints.

Vanessa

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2 replies

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • May 16, 2024

@Vanessa LS - There are several explainable reasons why this could have happened e.g., a Company Admin saw these users in the Active users admin page and removed them or they disabled the Guests features altogether.

If no one in your organization can explain what happened, the best course of action here would be to open a ticket with Miro’s support team by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

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  • Vanessa LS
  • Author
  • New Here
  • May 21, 2024

Thanks @Robert Johnson. I will check again whether this was due to a change of the Client’s Company Admin. If not, I will open a ticket.

Robert Johnson
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