Hello Miro Community Team,
Could a Miro staff member or community manager please urgently escalate my case to a human support specialist and a support manager?
My support ticket numbers are #1040944.
On Friday, October 2, 2026, I accidentally deleted the paid Starter team that I administered. Before deleting it, I transferred ownership of important work boards to my colleague. I mistakenly believed that the boards would remain available to her, but I had not moved them to another team.
After the deletion, all boards disappeared, including my personal boards. I have no backups.
I contacted Support on Friday morning. It is now the evening of Monday, October 5, and I still have not received a response from a human specialist. The replies are explicitly identified as AI-generated and repeatedly suggest recovery steps that are unavailable in my account.
To clarify:
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My Miro profile still exists, and I am signing in with the same email address.
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I was the administrator of the deleted paid team.
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I cannot access the Teams → Deleted → Restore team option.
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An original board link does not open or offer a restoration option.
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The team was deleted only three days ago.
These boards contain work that is EXTREMELY important to my company!
I urgently need someone to investigate the actual status of the deleted team and determine whether its boards can still be recovered.
Please help escalate this case to your support managers and the technical team responsible for recovery. I am requesting a human response today, even if it is only to confirm that the investigation has started and provide a clear timeline.
I can provide account details, billing records, and board links privately.
Thank you for your help,
Kate
