Hi @Designforme. Since you currently have a paid subscription, you should have access to the support team contact form from both your dashboard and while on a board.

The steps to open the contact form can be found here:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

@Robert Johnson  
Thank you for reply, but I have already tried for several times (mentioned before) and got error.
Can you solve this on your side?

@Designforme

I have already tried for several times (mentioned before) and got error

You never mentioned trying to contact Miro support.

What happens when you go to your Miro dashboard? https://miro.com/app/dashboard/

Do you see this?

And then this:

I will show the process I took (see images)

First - I came to the contact centre and choose my problem
 

Second - Went through the process mentrioned by support team and receive this message 

 

Third - Go along all of the questions and receive these error

 

And that’s all

@Designforme - Try this:

1.

2.

3.

4.

That should load the support form for you.

Hello!

I have the same problem. But with some few different details.

 

Due to the problem of the “unsubscribe” button not working, 
I have tried several times to cancel my subscription and all I get on the screen (Subsribtion failed to cancel).
there were not any options to contact support.


Then I even I deleted my team. and when I create new there was only free miro.

And Miro still keeping me mail that my payment decline.
But I have no idea how to cancel subscription.

Zena

Hi @Zena 

Thanks for jumping in on this thread as well. I have converted your other post related to this into a support ticket. Kindly check your inbox for our Billing team’s response.