Hi! For some reason I cannot restore any of the previous versions of the board where I have editors’s access (Enterprise plan). Atempts are keep failing with a “restoring” → “something went wrong” status. Is there something I can do to fix this? I’ve got customer’s edits revoced, so I’m about to lose a huge amount of work by recovering prev version
+2Hi
To better understand what’s going on and help get this resolved, could you please confirm the following:
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Are you trying to restore a version from within the board history (Activity/Version History panel)?
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Have you tried restoring from another browser or incognito mode to rule out a caching issue?
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Is this happening with only one board, or are you seeing similar errors with others?
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If possible, could you share a screenshot of the error message or what you see right before/after clicking "Restore"?
Hope we can help recover your work soon 🙏
Eca :)
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Hi
- yes
- yes, I tried another browser, but with the same result. I’ve also asked a board admin to try restoring the board, and he faced the same error. No idea what’s wrong
- others too
- yep, I’ve atteched the screens
+2Thanks for this info! I have your post converted into a support ticket so this can be investigated by our support team. One of the supports will reach out soon. Thanks for your patience,
Eca :)
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+13
In case you did not know, as a paid user, you can contact the support team directly by following these steps:
Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
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