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Unable to restore a board version (I'm an editor)

Y

Hi! For some reason I cannot restore any of the previous versions of the board where I have editors’s access (Enterprise plan). Atempts are keep failing with a “restoring” → “something went wrong” status. Is there something I can do to fix this? I’ve got customer’s edits revoced, so I’m about to lose a huge amount of work by recovering prev version

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2 replies

Eca
Mironeer
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  • Eca
  • Mironeer
  • 1879 replies
  • April 6, 2025

Hi ​@Yucca Machaon, thanks for flagging this — and I’m really sorry to hear that you might lose work due to the restore issue. I can imagine how frustrating that must feel.

 

To better understand what’s going on and help get this resolved, could you please confirm the following:

  • Are you trying to restore a version from within the board history (Activity/Version History panel)?

  • Have you tried restoring from another browser or incognito mode to rule out a caching issue?

  • Is this happening with only one board, or are you seeing similar errors with others?

  • If possible, could you share a screenshot of the error message or what you see right before/after clicking "Restore"?

Hope we can help recover your work soon 🙏

Eca :)
Y

Hi ​@Eca! Following the questions:

  • yes
  • yes, I tried another browser, but with the same result. I’ve also asked a board admin to try restoring the board, and he faced the same error. No idea what’s wrong
  • others too
  •  yep, I’ve atteched the screens

     

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