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transferring miro account - support ticket

  • March 23, 2026
  • 3 replies
  • 12 views
A

hello. i have a paid subscription. I cannot remember the old user ID and password.  I would like to “transfer” my paid subscription to my new account.  (I think the old user name and password are tied to a former “employer” email address even though I paid for it. )

how do i transfer this.  I paid 192 in September 2025.  I’d like to make use of this account but don’t know any details or where to start.  I figure worse case scenario, i just cancel the transaction with amex.   

      3 replies

      Eca
      Mironeer
      Forum|alt.badge.img+5
      • Eca
      • Mironeer
      • March 23, 2026

      Hi ​@Alicia Reynolds-minear thanks for reaching out! I have your case converted to a support ticket so the team can check what’s the best option for your case. You should receive a response shortly.

      Eca :)
        A

        Hello.  happy Friday.

        I thought I’d follow up.  I may have missed a response.  Please CC any response (if coming directly to email) to greyhoundgirl@mac.com. 

        Best regards.

        Eca
        Mironeer
        Forum|alt.badge.img+5
        • Eca
        • Mironeer
        • March 27, 2026

        HI ​@Alicia Reynolds-minear thanks for following up! I can see that the support team already responded to your ticket on Wednesday. I informed the support who handles your case to CC your email address - greyhoundgirl@mac.com.

        Eca :)

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