The payment has passed, but the tariff has not been updated

Hello! I made a payment yesterday to improve the tariff (2 payments so that I have access for 2 years). As a result, the money was debited, but the tariff was not updated on starter. I wrote to the mail and request #543360 was registered. I still have the FREE version. I planned to have information that my account has been extended for 2 years.