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Question

The email of one corporate account was changed for me and after I don´t have access in the Miro boards and my plan continuous as free

  • January 30, 2025
  • 1 reply
  • 45 views
L

There was a corporate account with an annual plan that had its plan changed to free without having requested a plan change. How do I recover this Miro license?

    1 reply

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • February 2, 2025

    Hi ​@leila.nunes,

     

    Thanks for reaching out!

     

    If your corporate account’s email was changed and you lost access to your Miro boards and subscription, I recommend the following steps:

    1. Check with your IT/Admin – If this was a corporate account, your IT team or Miro admin might have changed the email or changed the subscription.
    2. Submit a support request – If the plan was downgraded to Free unexpectedly, contact Miro Support with details about the account and previous subscription. They can investigate further and see what happened.

    Let me know if you need further guidance! 😊

    Eca :)
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