The comments disappeared - help

​@Vinicius Riechi - It sounds like resolved comments are set to be hidden.

Please review the Show resolved comments section of the Comments help center article:

https://help.miro.com/hc/en-us/articles/360017730873-Comments#h_01HPVRVZR23390YWD5PYFC4F9D

Thank you, ​@Robert Johnson. Unfortunately, that's not it. I've already tried all these comment display settings and have had no success.

​@Vinicius Riechi - Do they continue to disappear? For example, if you opened the board now, created a few comments, closed the board, and then reopened the board, are the comments how gone once again?

Hi ​@Vinicius Riechi,

Thank you for reaching out and providing detailed information about the issue. I'm sorry to hear about the disappearing comments on your team board.

Here are a few things you can check to help troubleshoot:

Ensure that comments are not accidentally filtered out. Open the Activity tab > toggle Show Comments on board

Sometimes browser extensions or ad blockers can interfere with how content is displayed. Try disabling extensions or using an incognito/private browsing window to test.

Regarding your question about limitations on free accounts: currently, there are no restrictions on the number of comments you can create on a board in the Free Plan, so this should not be the issue.

If the problem persists, I recommend submitting a support ticket to Miro's team with details such as:

• A url link to the affected board 
• Screenshots or screen recordings of the issue.
• The approximate time when you noticed the comments disappeared.

I hope this helps! Please let us know if you uncover anything else, or if you need further assistance.