(Template) Customer Journey Map in action

  • 20 April 2020
  • 4 replies

Hi Miro community, I’m new here. I’m working on a Customer Success project and I wanted to know if the Customer Journey Map in the templates was documented or if someone could share how it has been operationally implemented? Thank you for your help, AA


Best answer by mlanders 20 April 2020, 09:45

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4 replies

Userlevel 7
Badge +9

Hi Adrien,

you can find additional information on this sites:


That’s great, thank you very much Michael. I’ll read everything.


Small note as it looks like the *new* template for Customer Journey Map looks quite different than the one documented. I was actually interesting on how to map all those new sections.


Userlevel 7
Badge +9

Hi Adrien,

I have noticed the change of the Maps, too.

If you scroll down the site:

you’ll find a section where you can click on different points describing what the background of every steps in this template are:


Does this steps are helping for your needs?


Userlevel 6
Badge +1

Hi @Adrien,

If you’re curious to see what a fully-mapped-out customer journey map looks like in Miro Stan Khrustalev has shared one for Auchan in Miroverse, the new community template gallery. If you type “customer journey map” into the search bar, you will find his and many more community templates on this topic. 

Best, Kristin